Last updated: 2026-08-24
Honest Taskers, Staffingly, and Neolytix lead this year's shortlist of medical insurance claims virtual assistant companies, seven firms ranked on how they staff the claims side of a practice, from charge entry and claim submission to payment posting, denial logging, payer follow-up, and patient balance queries. The distinction worth understanding before you shortlist: some of these place a person into your workflow at a published rate, and some take the whole billing function and charge for the outcome instead.
Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.
At a glance
- 1Honest Taskers
- 2Staffingly
- 3Neolytix
- 4Plutus Health
- 5Medusind
- 6Transcure
- 7Waystar
How we chose the best medical insurance claims virtual assistant companies
We ranked these firms on five facts, each read at the provider's own website in August 2026. Those facts are which claims work is covered, what credentials or certifications are stated, published pricing, the purchase model, and named compliance. Purchase model leads because the phrase virtual assistant implies a person you direct, and half this market does not sell that. Handing your billing to an outsourced revenue cycle firm is a legitimate and often better decision, but it is a different transaction: you stop managing the work and start managing an outcome. Three firms here publish a rate, which is unusually transparent, and those are the ones you can compare on cost per hour of actual capacity. Blank facts read "not publicly listed" instead of a guess.
Best medical insurance claims virtual assistant companies compared
The table ranks all 7 on the same columns, Honest Taskers first because we publish the list. Facts were read August 2026 and change often, so treat them as a starting point, not a quote.
| Company | Claims work covered | Credential or certification stated | Published pricing | Purchase model | Compliance named |
|---|---|---|---|---|---|
| Honest Taskers | Charge entry, claim submission, payment posting, denial logging, payer follow-up, patient balance queries, records requests | None claimed for coding; pool includes licensed nurses and physicians | $10.00–$12.65/hr | Staffing by the hour, your direction | Compliance officer; HIPAA compliance verified by Accountable; BAA when PHI is accessed |
| Staffingly | Remote staff for billing, coding, prior authorization and front office work | Not publicly listed | $399/wk at 45 hours; $349 at 5+; $299 at 10+ | Placed remote staff, flat weekly | SOC 2 Type II, ISO/IEC 27001:2022, signed BAA, $5M E&O and cyber policy (company-reported) |
| Neolytix | RCM plus virtual assistants, coding audit, credentialing, provider enrollment, licensing | Not publicly listed | Not publicly listed | Outsourced service plus staffing | ISO 27001 certified; HIPAA stated |
| Plutus Health | Charge entry, patient registration, claim submission and scrubbing, denial and AR management, eligibility verification, patient statements | AAPC-certified audits referenced; 99.2% coding accuracy threshold | Not publicly listed | Outsourced service plus AI agents | HIPAA; SOC 2 Type II |
| Medusind | Medical and dental billing, coding, AR follow-up, payment posting, credentialing | Not publicly listed | Not publicly listed | Outsourced service | Not publicly listed |
| Transcure | RCM covering billing, coding, audits, eligibility, MIPS, credentialing | AAPC-certified billers and coders (company-reported) | 3% to 5% of monthly collections | Percentage of collections | ISO 27001 (company-reported) |
| Waystar | Claim Manager, Claim Attachments, Claim Monitoring, Remit and Deposit Management, EOB Conversion, Patient Payments | Not applicable; your staff work the queues | Not publicly listed | Software license | HIPAA, SOC 2, HITRUST, PCI-DSS |
Three firms publish a price and only two of those sell you a person: Honest Taskers by the hour and Staffingly by the week. Transcure's percentage of collections is a different product wearing similar language. Note also that the two firms naming AAPC certification are both outsourced service providers rather than staffing firms, which is the honest trade-off in this category: a placed assistant works how you tell them, and a certified coder knows things your instructions would not cover.
1. Honest Taskers
Best for: practices that want to keep control of billing and add capacity at a known hourly cost.
Pricing: $10.00–$12.65/hrLocation: US clients; PH, LatAm, India and Pakistan recruitingModel: Staffing by the hourFirst hire: Two-week working trial
If what you want is a person, this is the entry built for that. Placed staff work inside your practice management system doing the claims work your existing biller cannot get through: charge entry from the day's encounters, claim submission and clearinghouse rejection clearing, payment posting and reconciliation against remittance advice, logging denial reasons so patterns surface, payer follow-up calls during payer hours, patient balance and statement queries, and records requests. You direct the work and set the priorities, which matters when your billing has quirks that no outsourced firm will learn quickly. Staff are trained on HIPAA and data privacy under a dedicated compliance officer, work in your time zone, and a Business Associate Agreement is signed before anyone touches protected health information, with HIPAA compliance verified by Accountable. The talent pool includes licensed nurses and physicians. Rates run about $10 to $12.65 an hour by role, background, schedule, and location, with a two-week working trial on the first hire and 99.6% average monthly retention reported. See the virtual medical billing service for role detail.
Limitation: this is staffing, so your team still owns the coding decisions, the payer strategy, and the collection outcome, and the firm names no AAPC or AHIMA credential and no SOC 2 or ISO certification.
2. Staffingly
Best for: practices that want the cheapest published seat cost and documented security certifications.
Pricing: $399/wk at 45 hours, $349 at 5+, $299 at 10+Location: India, Pakistan, BangladeshModel: Placed remote staff, flat weeklyCompliance: SOC 2 Type II, ISO 27001
Staffingly is the other firm here selling a seat rather than an outcome, at a published $399 a week per person for 45 hours, falling to $349 at five or more people and $299 at ten or more. Divided out, that is under $9 an hour at the top tier, which makes it the lowest published rate in this comparison. It places remote staff across billing, coding, prior authorization, and front office work, and it reports the strongest documented security position on this list: SOC 2 Type II, ISO/IEC 27001:2022, a signed Business Associate Agreement, and a $5 million errors and omissions and cyber policy, all company-reported. Delivery is from company-stated secured facilities in India, Pakistan, and Bangladesh.
Limitation: its workflow is AI-assisted with a person verifying output rather than fully human, it names no billing or coding credentials, and offshore hours need arranging so payer calls land in US business hours.
3. Neolytix
Best for: small and mid-sized practices that want the option of a placed assistant or a handed-over function from one ISO 27001 certified firm.
Pricing: Not publicly listedLocation: HQ ChicagoModel: Outsourced service plus staffingCompliance: ISO 27001 certified
Neolytix is unusual on this list for naming virtual assistants as a service alongside full revenue cycle management, coding audit, credentials verification organization credentialing, provider enrollment, and licensing. That combination is genuinely useful, because most practices do not know at the outset whether they need a seat or a function, and moving between the two without changing vendors avoids a second implementation. It reports serving more than 270 organizations across 31 specialties in 40 states from a Chicago base, with explicit small-practice and mid-market tiers, and it is ISO 27001 certified with HIPAA compliance stated.
Limitation: no pricing is published for either the staffing or the outsourced option, so cost comparison against the published rates here takes a quote.
4. Plutus Health
Best for: practices that want the whole front-to-back claims cycle handled, including registration and patient statements.
Pricing: Not publicly listedLocation: Dallas TX; three delivery centersModel: Outsourced service plus AI agentsCompliance: SOC 2 Type II
Plutus Health names more individual claims tasks than anyone else here: patient registration, charge entry, claim submission and scrubbing, insurance eligibility verification, denial management, accounts receivable management, patient statements, insurance discovery, and complex claims, plus No Surprises Act independent dispute resolution. That is the full cycle rather than a slice, which suits a practice that wants to stop thinking about billing entirely. It reports more than 9,000 providers across 40 or more US states, $1.7 billion in annual claims, $1 billion in annual collections, 1,600 agents and 25 AI agents in production, from Dallas with three global delivery centers, and states HIPAA and SOC 2 Type II with AAPC-certified audits against a 99.2% accuracy threshold.
Limitation: it is an outsourced service rather than a placed assistant, publishes no pricing, and does not name its delivery center locations or individual coder credentials.
5. Medusind
Best for: practices or groups running both medical and dental billing under one roof.
Pricing: Not publicly listedLocation: Not publicly listedModel: Outsourced serviceScope: Medical and dental, 30+ specialties
Medusind is the only firm on this list that handles dental billing alongside medical, which matters more than it sounds for oral surgery practices, dental service organizations, and any group where the same patient generates both medical and dental claims with entirely different payer rules. Its work covers medical and dental billing, coding, credentialing, accounts receivable follow-up, and payment posting across more than 30 specialties, with a stated client base spanning physician groups, federally qualified health centers, behavioral health, home health, dental practices, and dental service organizations.
Limitation: it publishes no pricing, no delivery location, and no named certification of any kind, and it sells an outsourced function rather than a placed assistant.
6. Transcure
Best for: practices happy to pay for results rather than hours, with revenue steady enough to model the cost.
Pricing: 3% to 5% of monthly collectionsLocation: Texas, New Jersey, FloridaModel: Percentage of collectionsScale: 1,100+ certified billers and coders
Transcure publishes 3% to 5% of monthly collections, which is the only outcome-linked price here and a different kind of bet from an hourly rate. You are not buying capacity, you are buying collections, and the firm carries the risk of inefficiency. Its whole revenue cycle work covers billing, coding, audits, MIPS, eligibility, and credentialing across more than 40 specialties, serving small independent practices through health systems from offices in Texas, New Jersey, and Florida with more than 1,100 certified billers and coders. It states ISO 27001 and AAPC-certified billers and coders, both company-reported.
Limitation: the cost rises with your revenue, which suits a growing practice less well than a flat rate, and this is not a virtual assistant arrangement in any meaningful sense.
7. Waystar
Best for: practices whose billing staff are competent but working in a clearinghouse that fights them.
Pricing: Not publicly listedLocation: Not publicly listedModel: Software platformCompliance: HIPAA, SOC 2, HITRUST, PCI-DSS
Waystar is here because a fair number of practices hire claims help when what they needed was a better claims tool. Its platform covers Claim Manager, Claim Attachments, Claim Monitoring, remit and deposit management, explanation of benefits conversion and payer lockbox, patient payments, and denial and appeal management, with prebill anomaly detection upstream. It reports more than a million providers and 60% of the US patient population, across physician and specialty practices, ambulatory surgery centers, billing services, laboratories, durable medical equipment, federally qualified health centers, home health and hospice, skilled nursing, and health systems, and holds HIPAA, SOC 2, HITRUST, and PCI-DSS compliance.
Limitation: it is software, so somebody still has to do the work, and it publishes no pricing and does not state BAA availability on the page.
Do you need a claims assistant or an outsourced billing firm?
Decide this first, because it splits the list. You want an assistant when your billing works but lacks capacity, when your workflow has local quirks worth preserving, or when you want the knowledge to stay in-house. That is cheap and comparable: a medical records specialist earned about $51,140 a year, roughly $24.59 an hour before benefits, according to the U.S. Bureau of Labor Statistics May 2025 wage data for medical records specialists, against roughly $10 to $13 an hour or $399 a week flat for placed remote staff. You want an outsourced firm when your billing is genuinely broken, when nobody internally understands your payer mix, or when you would rather manage a collections number than a person. Contingent pricing at 3% to 5% of collections aligns the incentive but grows with you. And consider the third option honestly: if your team is busy and your clean claim rate is poor, software with prebill anomaly detection may recover more than another pair of hands. The unhelpful outcome is buying an outsourced firm because you wanted an assistant, then discovering you have less visibility than before. For the administrative scope of the staffed option, see tasks to outsource to a virtual medical assistant.
What are the risks of a virtual claims assistant?
Claims work touches money, patient data, and payer relationships at once, so the controls matter more than the rate.
- Coding decisions must stay credentialed. An assistant can enter a code your clinician or coder selected. Selecting it is different work, and only certified staff should.
- Payment posting controls. Reconciliation against remittance advice needs a second pair of eyes. Do not let one remote person both post and adjust.
- Write-off authority. Set the threshold in writing, since an adjusted balance and a collected one look the same in a summary report.
- System access scope. Grant the minimum role needed, and review it quarterly. Full administrative access is rarely required.
- Compliance evidence. Certifications range from SOC 2 Type II and ISO 27001 to none named. Get the Business Associate Agreement before access.
How are claims virtual assistants priced?
Three published rates, in three units. Hourly: Honest Taskers at $10.00 to $12.65 depending on role, background, schedule, and location. Flat weekly: Staffingly at $399 per person for 45 hours, $349 at five or more, $299 at ten or more, which works out under $9 an hour at the top tier. Percentage of collections: Transcure at 3% to 5% of monthly collections. Neolytix, Plutus Health, Medusind, and Waystar are quote-only. For the two staffing options the comparable unit is cost per productive hour, and the questions that change it are how many hours a week you need covered, whether those hours must overlap US payer business hours, and what happens when your assistant is on leave. For the contingent option, model it against three years of projected collections rather than this year's. Rates were checked August 2026 and change often. For staffing rate context, see how much a virtual medical assistant costs in 2026.
What should you look for in a claims assistant provider?
Seat or function, hours coverage, system access controls, and credential honesty.
- Seat or function, decided upfront. Two firms here sell a seat at a published rate. The rest sell a function.
- Hours that overlap payer availability. Get the shift pattern, in particular for offshore delivery.
- Coverage during absence. Ask what happens when your assigned person is unavailable, since a single seat is a single point of failure.
- Credential claims checked. Nobody selling a seat here names a coding credential. Keep code selection with certified staff.
- Named security standard. SOC 2 Type II, ISO 27001, or HITRUST rather than a general HIPAA claim.
How do you start with a claims assistant?
Start by measuring what your current billing produces, because that decides seat or function.
- Measure clean claim rate, days in accounts receivable, and denial rate for one quarter.
- If those numbers are reasonable and the backlog is volume, buy a seat and set daily throughput targets.
- If they are poor, look at an outsourced firm or better software before adding hands.
- Get the Business Associate Agreement, minimum-scope system access, and a written adjustment threshold before go-live.
- Re-measure the same three numbers after ninety days, and check posted-versus-adjusted balances yourself.
For the hiring route, read how to hire a virtual medical assistant.
Methodology and sources
We read each company's own website in August 2026, recording which claims tasks are covered, what credentials or certifications are stated, published pricing, purchase model, and named compliance. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics for medical records specialists. Claims submission requirements are set by the Centers for Medicare and Medicaid Services for Medicare and by contract for commercial payers. Where a company didn't publish a fact, we marked it "not publicly listed"; accuracy, volume and collection figures are labeled company-reported and were not independently audited.
Related billing staffing guides
If a seat is what you need, the useful next step is scoping which claims tasks the assistant owns and which stay with your coder. Our explainer on what a virtual medical assistant is covers that boundary, including why code selection and payment adjustment should not sit with the same remote hire.
Speak with Honest Taskers about staffing your claims workflow.