Which firms handle patient enrollment for chronic care management?

ChartSpan states it handles enrollment as part of a whole-service program, which matters because enrollment is where most in-house programs stall. CareHarmony's population-health targeting helps decide who to approach. Honest Taskers can staff the enrollment calls hourly while you keep the program. Ask every other provider whether they call patients or hand you a list.

Does a chronic care coordinator have to be a licensed nurse?

The billable clinical work does, yes. Chronic care management minutes describe clinical activity, so the person doing it generally needs a license valid in the patient's state or a multistate license under the Nurse Licensure Compact. Administrative support around it, such as scheduling and documentation upkeep, does not require a license.

How does revenue-share pricing work for chronic care management?

The provider takes a share of the CMS reimbursement instead of charging you upfront. Signallamp Health describes this as $0 out of pocket against existing codes and CareHarmony states $0 upfront investment. It removes launch risk but the cost compounds as your panel grows, so model it across three years at your projected enrollment rather than today's.

What happens if a chronic care program gets audited?

You defend it, not the vendor, because your practice bills the code. Ask to see a real time entry and clinical note before signing, confirm the documentation lands in your own record rather than a vendor portal, and establish who holds the license behind each logged interaction.

Which firm covers behavioral health alongside chronic care?

TimeDoc Health is the only one here that names behavioral health monitoring as a service, alongside chronic care management and remote monitoring. That matters on a chronic panel, since depression and chronic disease frequently occur together and most chronic care programs have nowhere to route a positive screen.

Can we run chronic care management with our own staff and a platform?

Yes, and HealthSnap exists for exactly that, HITRUST-certified and HIPAA-compliant. It works when you already have the people, because the platform organizes and tracks the work but makes none of the calls. If you do not have staff, a platform alone will produce an unenrolled program.

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Last updated: 2026-08-21

Honest Taskers, ChartSpan, and Signallamp Health lead this year's shortlist of virtual chronic care coordinator companies, nine firms ranked on how they carry a chronic care management program, from getting eligible patients enrolled to the monthly calls, medication reconciliation, care plan updates, and time logging that Medicare expects to see behind every billed minute. Two purchases sit on this list. You either add staff and keep the reimbursement, or you hand the program to a provider that brings its own nurses and takes a share.

Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.

At a glance

1Honest Taskers
2ChartSpan
3Signallamp Health
4Wellbox
5CareHarmony
6TimeDoc Health
7Vivo Care Solutions
8HealthSnap
9RelateCare

How we chose the best virtual chronic care coordinator companies

We ranked these firms on five facts, each read at the provider's own website on August 21, 2026. Those facts are who employs the clinical staff and what license is stated, whether enrollment is included, published pricing, the fee model, and named compliance. Enrollment gets its own weight here because it is where chronic care programs fail. A practice can enrol thirty patients on enthusiasm and then stop, and a provider that makes those calls for you is buying you a program rather than a service. Licensure matters just as much, since these minutes are billed as clinical work and a nurse generally needs to be licensed where the patient lives. Blank facts read "not publicly listed" instead of a guess.

Best virtual chronic care coordinator companies compared

The table ranks all 9 on the same columns, Honest Taskers first because we publish the list. Facts were read August 21, 2026 and change often, so treat them as a starting point, not a quote.

Virtual chronic care coordinator companies compared on the criteria stated below, read at each provider's own site.
Company	Chronic care scope	Clinical staffing	Published pricing	Fee model	Compliance named
Honest Taskers	Enrollment outreach, monthly call scheduling, refill and referral chasing, care plan data entry, time logging support	Placed staff doing administrative and clinically adjacent work; pool includes licensed nurses and physicians	$10.00–$12.65/hr	Staffing by the hour	Compliance officer; HIPAA compliance verified by Accountable; BAA when PHI is accessed
ChartSpan	Chronic care management exclusively, including enrollment, outreach, time tracking, documentation	Its own clinical staff plus a 24/7 nurse care line	Not publicly listed	Managed program, whole function	Not publicly listed
Signallamp Health	Chronic care management, remote monitoring, medication reconciliation, care planning	Employs its own home-based RNs and LPNs, 100% US-based, licensed in the same state as your patients	$0 out of pocket	Revenue share against existing CMS codes	Not publicly listed
Wellbox	Monthly nurse interactions, risk identification, preventative care coordination, engagement	Nurse-delivered; credentials not published	Not publicly listed	Managed program	Not publicly listed
CareHarmony	Nurse-led coordination with population health targeting and engagement support	Nurses alongside population-health experts and engagement specialists	$0 upfront investment	Managed program plus CareBlocks platform	Not publicly listed
TimeDoc Health	Chronic care management plus remote monitoring and behavioral health monitoring	Care coordinators and nurses alongside an enterprise platform	Not publicly listed	Platform plus care management services	HITRUST i1 certification, achieved August 2024
Vivo Care Solutions	Chronic care management and remote monitoring with clinical monitoring	US-based nurses for CCM care management and RPM monitoring	Not publicly listed	Platform plus clinical services	HIPAA across platform, devices and clinical services; independent SOC 2 examination
HealthSnap	Integrated chronic care management and remote monitoring platform	Software only; your staff make the calls	Not publicly listed	Platform license	HITRUST-certified; HIPAA-compliant
RelateCare	Telephonic nurse triage, post-discharge follow-up, wellness programs	Nurses on a 24/7 triage line	Not publicly listed	Managed service, enterprise	Not publicly listed

The interesting column is clinical staffing, because it separates three different products that all get marketed as chronic care management. One firm employs nurses licensed in your patient's state. Several supply coordinators whose credentials they do not publish. One sells you software and leaves the calling to your own team. Only two publish anything about money, and what they publish is the absence of an upfront fee rather than a rate.

1. Honest Taskers

Best for: practices with enough eligible patients to want the reimbursement themselves, needing affordable staff for the enrollment calls and the paperwork trail.

Pricing: $10.00–$12.65/hrLocation: US clients; PH, LatAm, India and Pakistan recruitingModel: Staffing by the hourFirst hire: Two-week working trial

Honest Taskers is the option that keeps the program yours. Chronic care management pays the practice, and every revenue-share provider below takes a permanent slice of that payment, so the arithmetic favors your own people once the panel is large enough. What you hire here is administrative capacity: staff working inside your electronic health record to call through the eligible list about enrollment, book and confirm the monthly touchpoints, chase refills and referrals between calls, type care plan updates, and keep the time log clean enough to defend. Staff are trained on HIPAA and data privacy under a dedicated compliance officer, work in your time zone, and a Business Associate Agreement is signed before anyone touches protected health information, with HIPAA compliance verified by Accountable. The talent pool includes licensed nurses and physicians. Rates run from about $10 to $12.65 an hour by role, background, schedule, and location, and the first hire comes with a two-week working trial. Honest Taskers reports 99.6% average monthly retention. See the virtual patient care coordinator service for role detail.

Limitation: staff work remotely and administratively, so the clinical conversation and every clinical decision stay with your own licensed providers, and state licensure for your patients' states is a question to settle in the interview rather than an assumption.

2. ChartSpan

Best for: practices that have stalled on enrollment and want a firm whose only business is getting a chronic care program running.

Pricing: Not publicly listedLocation: Not publicly listedModel: Managed program, whole functionExtras: 24/7 nurse care line

ChartSpan ranks second here because chronic care management is the entire company rather than a product line, and the thing it takes off your hands is the part practices dread. It handles patient enrollment, then its clinical staff run the monthly outreach, track the time, and write the documentation. The 24/7 nurse care line matters more than it looks on a chronic panel, because a patient with three conditions who cannot reach anyone at 9pm ends up in an emergency department and your program gets blamed for it. Company-reported outcomes are $2,457 in annual savings per patient and 20% fewer hospitalisations.

Limitation: it does chronic care and nothing else, so remote monitoring or behavioral health integration means a second contract, and neither staff credentials nor pricing appear on the site.

3. Signallamp Health

Best for: practices that will not accept a coordinator of unknown licensure talking to a chronic patient about medications.

Pricing: $0 out of pocketLocation: 100% US-basedModel: Revenue share on CMS codesLaunch: 4 to 6 weeks

Signallamp Health answers the licensure question that the rest of this list mostly avoids. It employs its own home-based registered nurses and licensed practical nurses, states that they are entirely US-based and licensed in the same state as your patients, and has them work directly in your chart rather than in a parallel system. For chronic care that integration is substantive: medication reconciliation done in your record is usable, and the same work done in a vendor portal creates a reconciliation job for your staff. Scope covers chronic care management, remote monitoring, medication reconciliation, and care planning, on a revenue share against codes you can already bill, described as $0 out of pocket with profitability guaranteed. Launch takes four to six weeks. Company-reported results include better than 90% patient retention, 86% improvement in medication adherence, and 63% lower emergency department use.

Limitation: its site states no HIPAA or BAA position, and a revenue share only makes sense once your billable panel is big enough to carry it.

4. Wellbox

Best for: practices that want a predictable monthly nurse contact and preventative gap closure rather than device data.

Pricing: Not publicly listedLocation: Not publicly listedModel: Managed programFocus: Monthly nurse interactions

Wellbox designs everything around one monthly nurse interaction and then uses it for several jobs at once: identifying risk, running the chronic care management touchpoint, reaching the patient, and closing preventative care gaps. For a chronic panel that is a sensible shape, because the same call that logs billable minutes can also catch a missed screening. The company-reported numbers are the strongest claims on this list, with per-beneficiary-per-month Medicare costs down 10% to 15%, preventative measures up 50%, emergency room visits and hospitalisations down 60%, and patient satisfaction of 90% to 96%.

Limitation: none of those figures come with a published methodology, and the site names no staff credentials, no pricing, and no HIPAA or BAA position.

5. CareHarmony

Best for: practices whose problem is choosing which chronic patients to prioritize, not just calling the ones already enrolled.

Pricing: $0 upfront investmentLocation: HQ Brentwood, TennesseeModel: Managed program plus platformScale: 100,000+ people (company-reported)

CareHarmony brings a population-health layer that most of this list does not, staffing nurses alongside population-health experts, data scientists, and engagement specialists on top of its CareBlocks platform. On a large chronic panel that targeting is worth real money, because the difference between enrolling the right two hundred patients and any two hundred patients shows up in both outcomes and retention. Commercially it states $0 upfront investment, so the program funds itself from reimbursement. The company reports more than 100,000 people relying on it and operates from Brentwood, Tennessee.

Limitation: it names no staff credentials, publishes no pricing detail, and carries no HIPAA or Business Associate Agreement statement on the page, which needs settling in writing first.

6. TimeDoc Health

Best for: practices whose chronic patients also need behavioral health follow-up, from a vendor with a real certification.

Pricing: Not publicly listedLocation: Not publicly listedModel: Platform plus servicesCertification: HITRUST i1

TimeDoc Health is the only firm here that sells behavioral health monitoring as a named service alongside chronic care management and remote monitoring, which matters because depression and chronic disease travel together and most chronic care programs have nowhere to route that. Its care management work covers medication adherence, appointment scheduling, and durable medical equipment assistance, run by care coordinators and nurses on an enterprise platform. It achieved HITRUST i1 certification in August 2024, the strongest documented security position among the staffing providers on this list. Stated buyers are community health centers, medical groups, health systems, and health plans.

Limitation: staff credentials are not published and the outcome figures on its own site render as placeholders, so ask for the real numbers and the assigned coordinators' licenses.

7. Vivo Care Solutions

Best for: practices running chronic care and device monitoring together who want US-based nurses and an audited security position.

Pricing: Not publicly listedLocation: US-based nursesModel: Platform plus clinical servicesCompliance: SOC 2 examination

Vivo Care Solutions, formerly Optimize Health, runs chronic care management and remote monitoring on one stack with US-based nurses doing the care management and the monitoring, and it is the only entry here backed by an independent SOC 2 examination alongside HIPAA-compliant practices across its platform, its devices, and its clinical services. For a chronic panel where hypertension or diabetes readings drive the care plan, having the same nurses see both the device data and the monthly conversation removes a handoff. Stated buyers include physician practices, value-based care organizations, federally qualified health centers, hospitals, and accountable care organizations, across cardiology, nephrology, endocrinology, pulmonology, and primary care.

Limitation: no pricing appears anywhere on the site and its own patient-volume and outcome counters render as placeholders, so the scale claims cannot be checked in advance.

8. HealthSnap

Best for: practices that already employ care coordinators and need the tracking, device, and billing layer around them.

Pricing: Not publicly listedLocation: Miami, FloridaModel: Platform licenseCompliance: HITRUST-certified

HealthSnap is software, and that is the reason to read this entry carefully rather than skip it, because the difference between a platform and a staffed program is the single most common mistake in this category. It runs integrated remote patient monitoring and chronic care management as a virtual care management platform, and it is HITRUST-certified and HIPAA-compliant, a better documented position than most staffing providers here offer. Stated buyers are provider groups, health systems, accountable care organizations, federally qualified health centers, and community health centers. Company-reported clinical results include a 23.8 mmHg systolic reduction, a 14.5 mmHg diastolic reduction, and a 16.5 mg/dL fall in fasting glucose, and it placed 17th in healthcare on the 2025 Inc. 5000.

Limitation: it removes administrative friction, not labor, so your own staff still make every chronic care call and log every minute.

9. RelateCare

Best for: groups whose chronic patients keep bouncing back after discharge and need structured follow-up plus triage.

Pricing: Not publicly listedLocation: Not publicly listedModel: Managed service, enterpriseFocus: Triage and post-discharge

RelateCare comes at chronic care from the transition of care side, running telephonic nurse triage that gives patients 24/7 access to healthcare advice, post-discharge follow-up, and wellness programs. On a chronic panel the readmission window after a hospital stay is where the damage happens, so a service built specifically to call those patients has a clear job. It sits last here not on quality but on fit: this is triage and follow-up rather than a billable chronic care management program with enrollment and time tracking attached.

Limitation: it is enterprise-oriented with no published pricing and no named compliance, so small-practice fit needs confirming before you invest time in it.

Should a chronic care coordinator sit in-house or outsourced?

Run it in-house when your eligible panel is large enough that the reimbursement is worth defending, because a revenue share is permanent and compounding. Hourly remote staff make in-house affordable: a medical records specialist earned about $51,140 a year, roughly $24.59 an hour before benefits, according to the U.S. Bureau of Labor Statistics May 2025 wage data for medical records specialists, against roughly $10 to $13 an hour for placed remote staff on the administrative half. Outsource when enrollment is the blocker or when no clinician can spare the supervision, since a $0 upfront arrangement converts a stalled project into a running one. License a platform only when the people already exist. The thing that does not change across any of these routes is the clinical boundary: minutes billed for chronic care management describe clinical work, so the person having that conversation needs the right license in the patient's state, or a multistate license under the Nurse Licensure Compact, and administrative staff support that work rather than perform it. For the scope you can delegate safely, see tasks to outsource to a virtual medical assistant.

What are the risks of outsourcing to a chronic care coordinator?

The exposure is regulatory and financial rather than operational, and it stays with the practice that bills the code.

Who holds the license, and where. Ask for the assigned nurse's state license. Signallamp Health is the only firm here that answers it on its own site.
Time logs that stand alone. Ask to see a real time entry and note, since the billed minutes have to be defensible without the vendor explaining them.
Missing compliance statements. Five of these nine name no certification, and three carry no HIPAA or BAA statement at all. Get it in writing before enrollment starts.
The share, compounded. Model the revenue share across three years at your projected panel size, not at today's enrollment.
Who the patient thinks they are talking to. Confirm the caller identity and the escalation path into your clinicians, because the patient will attribute the call to your practice.

How is a chronic care coordinator priced?

Three shapes, one of them published. Revenue share is the category default: Signallamp Health states $0 out of pocket against existing CMS codes and CareHarmony states $0 upfront investment, both meaning the fee is taken from the reimbursement rather than your budget. Managed programs from ChartSpan, Wellbox, TimeDoc Health, Vivo Care Solutions, and RelateCare are quote-only, as is platform licensing from HealthSnap. Hourly staffing is the only rate on the page, with Honest Taskers at $10.00 to $12.65 an hour depending on role, background, schedule, and location. Since a percentage and an hourly rate cannot be compared directly, model each option as net revenue per enrolled patient per month after fees using your own eligible count, then ask every provider what their arrangement does to that figure. Rates were checked August 2026 and change often. For staffing rate context, see how much a virtual medical assistant costs in 2026.

What should you look for in a chronic care coordinator?

Enrollment, licensure, chart integration, and the fee modelled against your own panel.

Enrollment included. Establish whether the provider makes the enrollment calls or hands you a target list, because that is the work most programs cannot sustain.
Licensure stated, not implied. The best answer names the state the nurse is licensed in and matches it to your patients.
Work inside your EHR. A vendor portal shifts reconciliation work back onto your staff, which erodes the saving.
A written compliance position. Ask for the BAA and any certification. HITRUST and SOC 2 appear on three of these nine sites.
Behavioral health routing. On a chronic panel, ask where a depression screen that flags goes.

For the administrative half you could staff directly, the virtual medical assistant duties breakdown lists it task by task.

How do you launch a chronic care coordinator program?

Start with the eligible count, because it decides whether outsourcing is a convenience or a permanent cost.

Pull the list of patients who qualify and estimate monthly reimbursement at your payer mix.
Decide the model. A larger panel usually favors keeping the program and staffing the administrative work hourly.
Shortlist on enrollment support and licensure first, then compare fee models.
Get the Business Associate Agreement and a sample time-tracked note before a single patient is enrolled.
Pilot on one provider's panel, measure enrollment rate and billed minutes against your projection, then scale.

For the hiring route, read how to hire a virtual medical assistant.

Methodology and sources

We read each company's own website on August 21, 2026, recording who employs the clinical staff and what licensure is stated, whether enrollment is included, published pricing, fee model, and named compliance. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics for medical records specialists. Licensure context is the Nurse Licensure Compact administered by the National Council of State Boards of Nursing, and chronic care management billing rules are set by the Centers for Medicare and Medicaid Services. Where a company didn't publish a fact, we marked it "not publicly listed"; savings and outcome figures are labeled company-reported and were not independently audited.

If you're keeping the program in-house, the deciding question is how much of it an administrative hire can legitimately own. Our explainer on what a virtual medical assistant is sets out where administrative support ends and licensed clinical work begins, which is exactly the line a chronic care program has to respect to stay billable.

Speak with Honest Taskers about staffing your chronic care program.

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