Last updated: 2026-08-21
Honest Taskers, Signallamp Health, and CareHarmony lead this year's shortlist of virtual nurse care coordinator companies, seven firms ranked on how they keep a chronic-condition patient list contacted every month, close the gaps between appointments, document time well enough to bill for it, and hand the practice something it can see. Most of this market charges nothing up front and takes a share of what you collect, so the fee model matters as much as the staffing.
Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.
At a glance
- 1Honest Taskers
- 2Signallamp Health
- 3CareHarmony
- 4ChartSpan
- 5Wellbox
- 6RelateCare
- 7Carenet Healthcare
On this page
- How we chose the best virtual nurse care coordinator companies
- Best virtual nurse care coordinator companies compared
- The 7 companies
- Should you choose outsourced coordination, software, or your own staff?
- What are the risks of outsourced care coordination?
- How much does virtual nurse care coordination cost?
- What should you look for in a care coordination partner?
- How do you get started with a virtual nurse care coordinator company?
- Methodology and sources
How we chose the best virtual nurse care coordinator companies
Care coordination is a volume problem rather than a judgement problem. The clinical decisions stay with your clinicians; what a coordinator does is make sure every eligible patient gets contacted every month, that medications are reconciled, that care plans exist and are current, and that the time spent is documented well enough to support a claim. So we compared five things across every firm, which are who delivers the care and their credentials, licensure and location, the fee model, what the coordinators do, and how the work lands in your records.
Two things decide whether one of these programs works, and neither is the sales pitch. The first is enrollment, because a coordination program with low uptake generates no contact and no revenue, and this is where most of them quietly fail. ChartSpan and Signallamp both take enrollment on rather than leaving it with the practice, which is worth more than it sounds. The second is where the documentation lives, since a coordinator working in a separate portal creates reconciliation work for your team, while one working inside your EHR does not. Signallamp states its nurses work directly in your EHR with no additional software.
The money works differently here from every other vertical in this program. Several firms charge nothing up front and take a share of what you collect through existing Medicare chronic care management codes. That's genuinely low-risk for a practice, and it also means the provider's incentive is enrolled volume, so ask what happens if uptake disappoints. CMS sets the chronic care management billing rules, and the National Council of State Boards of Nursing covers the licensure position for nurses working across state lines. The local-hire figure to hold these quotes against comes from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics, which reports a median $46.90 an hour for registered nurses, about $97,550 a year.
Best virtual nurse care coordinator companies compared
| Company | Who delivers the care | Licensure and location (as stated) | Fee model | Coordination scope (as stated) | Records and compliance (as stated) |
|---|---|---|---|---|---|
| Honest Taskers | Remote staff, pool includes licensed nurses and physicians | Remote rather than in-house; PH, LatAm, India and Pakistan recruiting | $10.00 to $12.65/hr | Outreach, follow-up, records, prior authorizations, documentation | Compliance verified by Accountable; BAA signed when handling PHI |
| Signallamp Health | Its own employed home-based RNs and LPNs | States 100% US-based and licensed in the same state as your patients | $0 out of pocket, revenue share on CMS codes | CCM, remote monitoring, medication reconciliation, care planning | Nurses work directly in your EHR; no BAA statement on the page |
| CareHarmony | Nurses with population health and engagement staff | Not publicly listed; HQ Brentwood, Tennessee | $0 upfront investment | Care coordination, medication access, post-discharge follow-up | CareBlocks platform; no HIPAA or BAA statement on the page |
| ChartSpan | Clinical staff, with a 24/7 nurse care line | Not publicly listed | Not publicly listed | Monthly outreach, enrollment, time tracking, documentation | Handles time tracking and documentation for the practice |
| Wellbox | Nurses delivering monthly interactions | Not publicly listed | Not publicly listed | CCM, risk identification, preventative care coordination | Not publicly listed |
| RelateCare | Nurses delivering telephonic services | Not publicly listed | Not publicly listed | Post-discharge follow-up, wellness programs, triage | Not publicly listed |
| Carenet Healthcare | Registered nurses plus physician e-consults | Not publicly listed | Not publicly listed | Virtual care, nurse triage, patient engagement | Not publicly listed |
1. Honest Taskers
Best for: practices that want coordination staffed at a known hourly rate rather than through a share of collections.
Pricing: $10.00–$12.65/hrLocation: US clients; PH, LatAm, India and Pakistan recruitingModel: Remote, dedicatedFirst hire: Two-week working trial
Honest Taskers places remote healthcare-trained staff with US practices, and its pool includes licensed nurses and physicians, which is why it suits coordination work rather than general administration. The role covers monthly patient outreach and follow-up, chasing the appointments and tests that fall through, records requests, prior authorizations, refill coordination routed back to your clinicians, and the documentation a care program depends on, worked in your hours and inside your systems. The commercial difference from most of this list is that you pay an hourly rate and keep everything you bill, which suits a practice that wants to own the program rather than share its revenue. Staff train under a dedicated compliance officer, a BAA is signed where they'll access PHI, and HIPAA compliance is verified by Accountable. Rates run $10.00 to $12.65 an hour, the first hire includes a two-week working trial, and the company reports 99.6% average monthly retention, which matters when the same patients are contacted month after month.
Limitation: staff work remotely rather than in-house, and licensure jurisdiction isn't published, so confirm state licensure for your patients' states if the role requires clinical assessment.
2. Signallamp Health
Best for: practices that want nurses licensed in their patients' states working inside their own EHR.
Pricing: $0 out of pocket, revenue shareLocation: 100% US-basedModel: Employed RNs and LPNsTrial: 4 to 6 week launch
Signallamp is the strongest option here on the two things that quietly decide whether coordination works. Its nurses are stated to be 100% US-based and licensed in the same state as your patients, and they work directly in your EHR with no additional software or integration, so the documentation is where your team already looks. It fully employs its own home-based RNs and LPNs rather than contracting them, covering chronic care management, remote monitoring, medication reconciliation, care planning, and engagement between visits. Commercially there's $0 out of pocket on a revenue share against existing CMS codes, launch takes four to six weeks, and the company reports over 90% patient retention, 86% better medication adherence, and 100% of patients receiving medication reconciliation and a care plan, all company-reported.
Limitation: no BAA statement appears on the page, and a revenue share only pays off with enough billable patients to interest them.
3. CareHarmony
Best for: groups that want a program designed with them rather than delivered off a template.
Pricing: $0 upfront investmentLocation: HQ Brentwood, TennesseeModel: Nurses plus platformTrial: Not publicly listed
CareHarmony pairs nurses with population health experts, data scientists, and engagement specialists, and the pitch is consultative, working on program design with the practice rather than simply running a standard process. Its CareBlocks platform is described as letting a team manage up to ten times the population a standard model can, and the company states over 100,000 people rely on it. Patient accounts on its site describe medication access assistance, post-discharge follow-up calls, and general health management support, which is a fair day-to-day picture. There's $0 upfront investment required from partners.
Limitation: no staff credentials, no licensure detail, and no HIPAA or BAA statement on the page, which needs closing before any PHI moves.
4. ChartSpan
Best for: practices that want enrollment handled for them, which is where most programs stall.
Pricing: Not publicly listedLocation: Not publicly listedModel: Clinical staff, whole functionTrial: Not publicly listed
ChartSpan does chronic care management and nothing else, and it's whole-service in the way that matters, running the enrollment process as well as the ongoing work. That's the single biggest predictor of whether a coordination program produces anything, because a practice that has to enrol its own patients between clinics generally doesn't. Its clinical staff handle monthly outreach, time tracking, and documentation on the practice's behalf, and enrolled patients get a 24/7 nurse care line. The company reports patient savings of $2,457 a year and 20% fewer hospitalisations, both its own figures.
Limitation: its pages block full automated access, so staff credentials, licensure, and the fee model were left unverified rather than guessed.
5. Wellbox
Best for: practices that want monthly nurse contact aimed squarely at catching risk early.
Pricing: Not publicly listedLocation: Not publicly listedModel: Nurse-delivered care managementTrial: Not publicly listed
Wellbox runs chronic care management through monthly nurse interactions built around identifying risk before it becomes an admission, with patient engagement, health monitoring, and preventative care coordination alongside. It publishes more outcome detail than anyone else here, reporting that participants' per-beneficiary-per-month Medicare costs fell 10 to 15%, preventative care measures rose 50% in partner practices, emergency room visits and hospitalisations fell 60%, and patient satisfaction sits between 90 and 96%. These are the company's own numbers, but the specificity gives you something concrete to interrogate rather than a vague claim about better outcomes.
Limitation: no staff credentials, no pricing, and no HIPAA or BAA statement appear on the page.
6. RelateCare
Best for: organizations whose coordination need is concentrated in the days after discharge.
Pricing: Not publicly listedLocation: Not publicly listedModel: Nurse-delivered telephonic servicesTrial: Not publicly listed
RelateCare's post-discharge follow-up is the reason it belongs on a coordination list, since the fortnight after discharge is where avoidable readmissions are made and where most practices have no staffed process at all. It combines that with telephonic nurse triage giving 24/7 access to advice, and wellness programs, so a patient leaving hospital has both a scheduled call and somewhere to ring in between. Its framing is about getting patients to the right level of care, which is the correct objective for coordination rather than simply logging contact.
Limitation: enterprise-oriented with no published pricing or licensure detail, and it isn't structured as a CCM billing program.
7. Carenet Healthcare
Best for: larger organizations wanting engagement and triage from the same partner.
Pricing: Not publicly listedLocation: Not publicly listedModel: Nurses plus physician e-consultsTrial: Not publicly listed
Carenet combines patient engagement staff and registered nurses with physician e-consults, and it operates at a scale that suits health plans and large groups more than a single practice. For coordination its relevance is breadth, since the same partner can cover outreach, engagement, and clinical triage rather than requiring three contracts, and physicians sitting behind the nurses means an escalation has somewhere to go. The company reports cutting costs by 67%, which is its own figure.
Limitation: built for scale rather than small-practice coordination, with nothing published on pricing or nurse licensure.
Should you choose outsourced coordination, software, or your own staff?
Three routes exist and the right one depends on what you already have. Outsourcing gives you nurses, enrollment, and documentation without hiring, and several providers charge nothing up front. The trade is that you share revenue and give up some control over how patients are contacted.
Software gives you the tracking, care plan templates, and time logs and leaves the contacting to you. It costs less and it's the right answer only if you have staff with genuinely free capacity, which most practices believe they have and most don't. Buying software and then not making the calls is the most common way a chronic care program dies.
Hiring your own coordinator gives you full control and all the revenue, at the cost of a salary, recruitment, and cover when they're away. It works well once the eligible patient list is large enough to keep someone busy. A hybrid is also viable, using an hourly remote hire for the outreach and follow-up while your own staff keep the clinical decisions, which is where an hourly provider fits rather than a revenue-share partner.
What are the risks of outsourced care coordination?
- Enrollment falling short, which produces no contact, no revenue, and a program quietly abandoned.
- Documentation that won't support the codes you bill. Ask to see an example before signing.
- A coordinator working in a separate portal, leaving your team reconciling two records.
- Nurses licensed in the wrong states for your patient base.
- No BAA in place, which several firms here don't mention.
- Revenue-share economics that suit the vendor's volume rather than your patient mix.
- Patients confused about who called them, which erodes trust in your practice rather than the vendor's.
- Company-reported outcome figures treated as evidence. Every number in this category is self-published.
How much does virtual nurse care coordination cost?
This category prices differently from anything else in healthcare staffing. Signallamp Health charges $0 out of pocket and takes a share of what you collect through existing CMS codes, and CareHarmony likewise requires $0 upfront investment. Honest Taskers publishes $10.00 to $12.65 an hour, so you keep all the billing. ChartSpan, Wellbox, RelateCare, and Carenet quote on request.
Run the arithmetic on your own eligible list before taking a meeting. Count patients with two or more chronic conditions, assume a realistic enrollment rate rather than an optimistic one, and multiply by the monthly reimbursement you'd claim. That figure tells you whether a revenue share is attractive or whether an hourly hire keeps more of the money in the practice. Then ask each provider what happens if enrollment lands at half your estimate, because that's the scenario that decides whether the arrangement was a good idea. All figures here are dated readings, so confirm before you sign.
What should you look for in a care coordination partner?
- Who runs enrollment, and what happens if uptake is low.
- Whether nurses work inside your EHR or a separate system.
- Licensure states for the nurses contacting your patients.
- Documentation and time tracking good enough to support your billing.
- A signed BAA, which several providers here never mention.
- Whether nurses are employed or contracted, since continuity matters over months.
- How patients are told who is calling and on whose behalf.
- What happens to the patient relationship if the contract ends.
How do you get started with a virtual nurse care coordinator company?
- Count patients with two or more chronic conditions, since that's your addressable list.
- Estimate enrollment conservatively and calculate the monthly revenue at that level.
- Compare a revenue share against an hourly hire using that figure.
- List the states your patients are in, which filters the providers who can serve you.
- Shortlist two or three and get licensure states, a BAA, and sample documentation in writing.
- Agree how patients will be introduced to the service, in your name.
- Start with one clinician's panel rather than the whole practice.
- Review at 90 days on enrollment, monthly contact rates, billed revenue, and admissions.
Methodology and sources
We verified each company at its own website on August 21, 2026, recording who delivers the care and their stated credentials, licensure and location, the fee model, coordination scope, and stated compliance posture. Chronic care management billing rules come from CMS, and licensure and compact rules from the National Council of State Boards of Nursing. Every outcome figure quoted here is company-reported and labeled as such, because none of these firms publishes independently audited results. Rates are volatile and were captured as dated points rather than quotes, so re-check before you buy. Facts a company didn't publish are marked "not publicly listed". ChartSpan's pages block full automated access, so only its chronic care management page is used. We did not print category-wide fee percentages from secondary sources against any named company, because those figures were not verifiable on the companies' own sites.
Related clinical support guides
If your program is built around device data, our remote patient monitoring assistant page covers onboarding, readings, and the follow-up work between visits.
If patients also need somewhere clinical to call, our telephone triage medical assistant page explains where triage sits and who is qualified to perform it.
Speak with Honest Taskers about coordinating your patient list.