Q: What does a virtual medical assistant do for accountable care organizations?

The work is administrative: running care gap outreach across an attributed population; scheduling annual wellness visits and preventative screening; chasing records after hospital admissions and emergency visits; supporting quality measure documentation and data collection. Clinical judgement, assessment and anything requiring a license stay with your own clinicians.

Q: How much does a virtual medical assistant for accountable care organizations cost?

Four firms publish rates: Care VMA Health starts at $9 an hour, Hello Rache is $9.50, Honest Taskers is $10.00 to $12.65, and HelpSquad Health is $8 to $10 for back-office work or $10 to $13 for patient-facing. Staffingly is $399 a week for 45 hours. A US medical secretary earned a median $22.08 an hour in May 2025 by comparison.

Do these companies sign a HIPAA Business Associate Agreement?

Some do and some state only HIPAA training, which is not the same. My Mountain Mover states a signed BAA is part of every healthcare contract, Virtual Nurse Rx provides one to every client, HelpSquad Health includes it in the rate, Staffingly reports a signed BAA alongside SOC 2 Type II and ISO 27001, and Honest Taskers signs one before PHI access.

How quickly can an assistant start?

Virtual Nurse Rx reports an average 48-hour deployment and Care VMA Health advertises 48-hour matching. My Mountain Mover states hiring within 7 to 14 days and Rockstar Global reports a 7 to 14 day implementation. Most of the elapsed time is your own onboarding, so preparing system access and a task list shortens it.

Can I try one without a long commitment?

Yes, Hello Rache states cancel anytime with no long-term commitment, Care VMA Health offers no long-term contracts and a Flexi Plan with no minimum hours, DocVA states a contract with no lock-in period, Virtual Nurse Rx is month-to-month, and Honest Taskers provides a two-week working trial on the first hire.

Will the assistant know accountable care organization workflows?

Ask rather than assume. My Mountain Mover states pre-trained healthcare talent experienced in widely used electronic health records across 50-plus specialties, MEDVA names its practice-type breakdown, and DocVA states its assistants are experienced healthcare professionals. Request the specific assistant's background in accountable care organizations and who trains them on your systems.

Can an assistant close care gaps?

They can do the outreach that closes them: calling patients overdue a screening or test, booking the appointment and documenting the attempt. The clinical decision about what each patient needs stays with your clinicians, and the gap list itself should come from your own reporting.

What administrative work most affects shared savings?

Outreach volume against the gap list, and post-discharge follow-up booking. Both are administrative, both are measurable, and both directly influence the quality and utilization measures these arrangements are scored on.

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Last updated: 2026-08-24

Honest Taskers, Vivo Care Solutions, and Wellbox lead this year's shortlist of virtual medical assistant companies for accountable care organizations, seven firms ranked on published pricing, the Business Associate Agreement position each states in its own words, commitment terms, and what each publishes about itself. For accountable care organizations the work that matters is running care gap outreach across an attributed population. Below we set out whether care gap outreach can run across an attributed population, how a stale list is avoided, what the work costs, whether a provider refreshes attribution each period, and which gap to close first. Of the seven here, one publishes a rate and two state a signed BAA, and those two columns narrow the list faster than any claim about quality.

Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.

At a glance

1Honest Taskers
2Vivo Care Solutions
3Wellbox
4Carenet Healthcare
5Richter
6MEDVA
7My Mountain Mover

How we chose the best virtual medical assistant companies for accountable care organizations

We ranked these firms on five facts, each read at the provider's own website on August 24, 2026: the scope each offers accountable care organizations, the HIPAA and Business Associate Agreement position in the firm's exact wording, published pricing, commitment terms, and the verified detail each publishes. We ignored claims about screening quality and talent percentiles, because every firm in this market makes them and none is checkable from outside. What's checkable is what a firm will commit to. For accountable care organizations the additional question is whether the assistant can handle scheduling annual wellness visits and preventative screening without being taught the basics first.

Best virtual medical assistant companies for accountable care organizations compared

The table ranks all 7 on the same columns, Honest Taskers first because we publish the list. Facts were read on August 24, 2026 and change often, so treat them as a starting point, not a quote.

Virtual medical assistant companies for accountable care organizations compared on the criteria stated below, read at each provider's own site.
Company	What the firm offers	HIPAA / BAA as stated	Published pricing	Model	Notable verified facts
Honest Taskers	Hourly placed staff working in your own systems across reception, intake, records, prior authorization, billing support and patient outreach	BAA when PHI is accessed; HIPAA compliance verified by Accountable	$10.00–$12.65/hr	Hourly, no minimum; two-week trial	Licensed nurses and physicians in pool; 99.6% average monthly retention
Vivo Care Solutions	RPM + CCM + clinical monitoring, platform + staff	HIPAA-compliant practices across platform; SOC 2 examination	Not publicly listed	Managed clinical program	US-based nurses for RPM monitoring and CCM care management; HIPAA-compliant practices across platform, devices and clinical services; independent SOC 2 examination; buyer
Wellbox	Nurse-delivered chronic care management	Not publicly listed	Not publicly listed	Managed clinical program	Monthly nurse interactions for risk identification, CCM, patient engagement, preventative care coordination; reports decreasing participants' per-beneficiary-per-month Me
Carenet Healthcare	Virtual care and nurse triage at scale	Not publicly listed	Not publicly listed	Managed clinical program	Combines patient-engagement staff and registered nurses with physician e-consults for a triaged virtual care experience; offers after-hours clinical support and nurse tri
Richter	LTPAC performance advisors: outsourced RCM + clinical consulting	Not publicly listed	Not publicly listed	Outsourced services and consulting	settings: skilled nursing & LTC, home health, hospice, senior living; outsourced revenue cycle management, accounting and controller services, Medicaid eligibility, resid
MEDVA	Receptionists, administrative assistants, licensed medical assistants, certified scribes, billing assistants and RPM; bilingual Spanish	HIPAA training validated by a third party (Compliancy Group), but no BAA wording	Not publicly listed	No long-term commitment to begin; free replacement	1,000+ practices: 400+ medicine, 200+ surgical, 290+ dental, 75+ PT
My Mountain Mover	Receptionist, scribe, administrative assistant and billing assistant roles across 50+ specialties, plus dental lines	Signed BAA is part of the contract for all healthcare clients	Not publicly listed	Hired within 7–14 days	1000+ practices; 1600+ VAs; 50+ specialties; staff experienced in major EHRs

Read the compliance and pricing columns together. The firms that publish a rate aren't the ones with the weakest compliance position, which is the usual assumption, and several firms publish neither a price nor commitment terms nor a Business Associate Agreement, which means three separate negotiations before you can compare them to anything. For accountable care organizations the scope column matters too, because chasing records after hospital admissions and emergency visits isn't work every provider has done before.

1. Honest Taskers

Best for: accountable care organizations that want a published hourly rate, a signed BAA and third-party verified compliance with no minimum.

Pricing: $10.00–$12.65/hrCompliance: HIPAA verified by Accountable; BAACommitment: Hourly, no minimumFirst hire: Two-week working trial

Honest Taskers is where this list starts because the compliance and pricing questions are answered in public rather than in a quote. For accountable care organizations the placed assistant works your time zone inside your own systems on running care gap outreach across an attributed population, scheduling annual wellness visits and preventative screening, chasing records after hospital admissions and emergency visits, and supporting quality measure documentation and data collection. Staff are trained on HIPAA and data privacy under a dedicated compliance officer, a Business Associate Agreement is signed before anyone touches protected health information, and HIPAA compliance is verified by Accountable rather than asserted internally. The talent pool includes licensed nurses and physicians. Rates run $10.00 to $12.65 an hour depending on role, background, schedule and location, billed hourly with no weekly minimum, and the first hire comes with a two-week working trial. Honest Taskers reports 99.6% average monthly retention. See the multi-purpose virtual medical assistant service for role detail.

Limitation: staff work remotely and administratively, so clinical assessment, treatment decisions and every clinical conversation in accountable care organizations stays with your own clinicians, and Honest Taskers describes its security environment as SOC 2 audit ready rather than holding a SOC 2 or ISO 27001 certification of the kind Staffingly and MyOutDesk publish.

2. Vivo Care Solutions

Best for: Accountable care organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: HIPAA-compliant practices across platform; SModel: Managed clinical programCategory: Care management

Vivo Care Solutions supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. On its own site: What it is: RPM + CCM + clinical monitoring, platform + staff; Key verified facts: US-based nurses for RPM monitoring and CCM care management; HIPAA-compliant practices across platform.

Limitation: no pricing; own counters render as placeholders

3. Wellbox

Best for: Accountable care organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: Not publicly listedModel: Managed clinical programCategory: Care management

Wellbox supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. From the company's own material: What it is: Nurse-delivered chronic care management; Verified facts: Monthly nurse interactions for risk identification, CCM, patient engagement, preventative care coordination.

Limitation: no staff credentials, no pricing, and no HIPAA or BAA statement on the page

4. Carenet Healthcare

Best for: Accountable care organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: Not publicly listedModel: Managed clinical programCategory: Care management

Carenet Healthcare supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. What the site publishes: What it is: Virtual care and nurse triage at scale; Verified facts: Combines patient-engagement staff and registered nurses with physician e-consults for a triaged virtual care experience.

Limitation: its own outcome figures are company-reported, and no pricing is published

5. Richter

Best for: Accountable care organizations weighing a post-acute specialist option alongside placed assistants.

Pricing: Not publicly listedCompliance: Not publicly listedModel: Outsourced services and consultingCategory: Post-acute specialist

Richter is a post-acute specialist rather than a staffing agency, which is why it belongs on a list aimed at accountable care organizations. Its own pages state: What it is: LTPAC performance advisors: outsourced RCM + clinical consulting; Verified facts: settings: skilled nursing & LTC, home health, hospice, senior living.

Limitation: no pricing, no compliance statement; consulting-and-outsourcing rather than placed staff

6. MEDVA

Best for: accountable care organizations wanting the largest verified practice base and certified scribes.

Pricing: Not publicly listedCompliance: Training validated by Compliancy GroupCommitment: None to beginScale: 1,000+ practices

MEDVA brings the largest verified practice base here. Its scale is the strongest verified claim in the pool: 1,000 or more practices, comprising 400 or more medicine clinics, 200 or more surgical practices, 290 or more dental and orthodontic offices and 75 or more physical therapy and chiropractic clinics. Staff include licensed medical assistants and certified medical scribes, screening is multi-stage with competency assessments, HIPAA and cybersecurity training is validated through third-party partner Compliancy Group, and a replacement is placed at no additional cost.

Limitation: no pricing is published, and its compliance position is third-party validated training rather than a stated Business Associate Agreement, so ask for the BAA explicitly.

7. My Mountain Mover

Best for: accountable care organizations that want a signed BAA as standard contract terms and breadth across specialties.

Pricing: Not publicly listedCompliance: Signed BAA in every healthcare contractCommitment: Not publicly listedSpeed: Hired in 7–14 days

My Mountain Mover settles the compliance question in the contract rather than in negotiation. It gives the clearest contractual answer here, stating that a signed HIPAA Business Associate Agreement is part of the contract provided to all healthcare clients rather than something you negotiate. Talent is described as pre-trained healthcare staff experienced in major EHR systems such as Epic and athenahealth, and it reports 1000 or more practices served, 1600 or more pre-trained assistants and coverage of 50 or more specialties, with hiring completed in 7 to 14 days.

Limitation: it publishes no pricing at all, and its claim that practices save up to 70% on overhead carries no published methodology.

Can a virtual medical assistant run care gap outreach across an attributed population?

Yes, plus the annual wellness visits and preventative screening that close those gaps. It's all outbound work. The cost gap is large: a medical secretary or administrative assistant earned a median $22.08 an hour, about $45,930 a year, according to the U.S. Bureau of Labor Statistics May 2025 wage data for secretaries and administrative assistants, before benefits, payroll tax and a desk, against published remote rates from $9 an hour. Keep in the building whatever genuinely needs a person there: greeting patients, physical specimens and mail, and anything requiring a wet signature. The practical route is to start with the single task costing you the most rather than defining a whole role upfront, because the job's easier to scope once somebody's doing it. Hourly and cancel-anytime arrangements suit that far better than a quarterly minimum. For the task-level breakdown, see virtual medical assistant duties.

How does a virtual medical assistant avoid working a stale attribution list?

By refreshing it each period, because attributed populations shift and outreach against an old list wastes the hours you paid for, settled with four contractual points.

BAA versus HIPAA training. A Business Associate Agreement puts breach liability in writing. "HIPAA-trained" describes a person who sat a course. Five firms in this market state a BAA; the rest state training. Ask which you are getting, in writing.
Attribution lists change. Attributed populations shift between periods, and outreach against a stale list wastes hours. Confirm how often the list refreshes and who maintains it.
Commitment before certainty. Terms run from a Flexi Plan with no minimum hours to a 3-month minimum at 20 hours a week. Match the term to how sure you are.
Access scope. Grant the minimum systems access each task needs and review it quarterly and on every staff change.
Time zone against your day. Ask for the shift pattern rather than the delivery country, which matters most where staff are offshore.

How much does a virtual medical assistant cost?

One firm publishes a rate here. Honest Taskers is $10.00 to $12.65 an hour with no weekly minimum. The other six on this list, Vivo Care Solutions, Wellbox, Carenet Healthcare, Richter, MEDVA and My Mountain Mover, quote on request. For accountable care organizations the unit worth computing is cost per care gap closed and patient booked, which you can work out from a two-week sample rather than from a quote. Rates were checked on August 24, 2026 and change often. For rate context, see how much a virtual medical assistant costs in 2026.

Does the virtual medical assistant company refresh the attribution list each period?

Ask who sends it and when, plus a signed BAA, a published rate and an exit you can use.

A signed Business Associate Agreement. Five firms in this market state one. Get the document before access, not after the first shift.
A published rate. An undisclosed rate means you negotiate compliance terms alongside the money.
An exit you can use. Cancel-anytime, no lock-in, month-to-month and a no-minimum Flexi Plan all exist here.
Outreach capacity against list size. Ask how many completed contacts one assistant achieves in a day, then size against your gap list.
Named systems experience. Ask which practice management and EHR systems the specific assistant has worked in, and who trains them on yours.

Which ACO care gap should a virtual medical assistant close first?

Post-discharge follow-up, because it's the gap with a readmission behind it as well as a measure.

Measure one month of care gap closure rate and post-discharge follow-ups booked so you have a baseline to judge against.
List the five tasks you would hand over in week one, with the system each requires.
Mark which touch protected health information, which decides whether a BAA is mandatory.
Shortlist on stated BAA, published pricing and exit terms before reading any quality claims.
Review at four weeks against the baseline rather than against an impression, then widen scope.

For a fuller hiring walkthrough, read how to hire a virtual medical assistant.

Methodology and sources

We read each company's own website on August 24, 2026, recording the scope offered, the HIPAA and Business Associate Agreement position in each firm's exact wording, published pricing, commitment terms and the verified facts each publishes. We set aside claims about screening quality and talent percentiles, because every firm makes them and none is checkable from outside; where such figures appear above they are labelled as the company's own claim. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics. Business Associate Agreement obligations are set by the HIPAA Privacy and Security Rules. Where a company published no figure we marked it "not publicly listed" rather than guessing; practice counts, retention rates and savings claims are company-reported and we did not audit them. Portiva, Pearl Talent and Wishup were excluded because their sites refuse automated requests, and Phoenix Virtual Solutions was excluded because its domain now returns an expiration notice.

The fastest way to narrow this market is to decide which tasks touch patient data, because that single question removes several firms. Our explainer on what a virtual medical assistant is covers the scope a remote hire can own for accountable care organizations, and where the compliance obligation begins.

Speak with Honest Taskers about staffing accountable care organizations.

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At a glance

How we chose the best virtual medical assistant companies for accountable care organizations

Best virtual medical assistant companies for accountable care organizations compared

1. Honest Taskers

2. Vivo Care Solutions

3. Wellbox

4. Carenet Healthcare

5. Richter

6. MEDVA

7. My Mountain Mover

Can a virtual medical assistant run care gap outreach across an attributed population?

How does a virtual medical assistant avoid working a stale attribution list?

How much does a virtual medical assistant cost?

Does the virtual medical assistant company refresh the attribution list each period?

Which ACO care gap should a virtual medical assistant close first?

Methodology and sources

Related staffing guides