Q: What does a virtual medical assistant do for care management organizations?

The work is administrative: enrolling eligible patients into care management programs; scheduling the monthly touchpoints programs require; chasing documentation and time logs that support billing; coordinating records after transitions of care. Clinical judgement, assessment and anything requiring a license stay with your own clinicians.

Q: How much does a virtual medical assistant for care management organizations cost?

Four firms publish rates: Care VMA Health starts at $9 an hour, Hello Rache is $9.50, Honest Taskers is $10.00 to $12.65, and HelpSquad Health is $8 to $10 for back-office work or $10 to $13 for patient-facing. Staffingly is $399 a week for 45 hours. A US medical secretary earned a median $22.08 an hour in May 2025 by comparison.

Do these companies sign a HIPAA Business Associate Agreement?

Some do and some state only HIPAA training, which is not the same. My Mountain Mover states a signed BAA is part of every healthcare contract, Virtual Nurse Rx provides one to every client, HelpSquad Health includes it in the rate, Staffingly reports a signed BAA alongside SOC 2 Type II and ISO 27001, and Honest Taskers signs one before PHI access.

How quickly can an assistant start?

Virtual Nurse Rx reports an average 48-hour deployment and Care VMA Health advertises 48-hour matching. My Mountain Mover states hiring within 7 to 14 days and Rockstar Global reports a 7 to 14 day implementation. Most of the elapsed time is your own onboarding, so preparing system access and a task list shortens it.

Can I try one without a long commitment?

Yes, Hello Rache states cancel anytime with no long-term commitment, Care VMA Health offers no long-term contracts and a Flexi Plan with no minimum hours, DocVA states a contract with no lock-in period, Virtual Nurse Rx is month-to-month, and Honest Taskers provides a two-week working trial on the first hire.

Will the assistant know care management organization workflows?

Ask rather than assume. My Mountain Mover states pre-trained healthcare talent experienced in widely used electronic health records across 50-plus specialties, MEDVA names its practice-type breakdown, and DocVA states its assistants are experienced healthcare professionals. Request the specific assistant's background in care management organizations and who trains them on your systems.

Who does the enrollment calls?

That is the question to press, because enrollment is where these programs stall. Ask whether the provider makes the calls or hands you a target list. Hourly staffing covers enrollment outreach for any patient, whereas reimbursement-funded providers reach only those who qualify.

Can an assistant maintain the time logs these programs require?

They can capture and organize the administrative record, but the billed minutes must reflect work performed and be defensible without the vendor present. Agree who records what, and have a clinician verify anything clinical before it supports a claim.

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Last updated: 2026-08-24

Honest Taskers, TimeDoc Health, and Vivo Care Solutions lead this year's shortlist of virtual medical assistant companies for care management organizations, seven firms ranked on published pricing, the Business Associate Agreement position each states in its own words, commitment terms, and what each publishes about itself. For care management organizations the work that matters is enrolling eligible patients into care management programs. Below we set out whether a remote assistant can run enrollment and the monthly touchpoints, why programs stall at enrollment rather than delivery, what the work costs, whether a provider reports enrollment against eligibility, and which number to move first. Of the seven here, two publish a rate and two state a signed BAA, and those two columns narrow the list faster than any claim about quality.

Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.

At a glance

1Honest Taskers
2TimeDoc Health
3Vivo Care Solutions
4Wellbox
5SimiTree
6Staffingly
7Neolytix

How we chose the best virtual medical assistant companies for care management organizations

We ranked these firms on five facts, each read at the provider's own website on August 24, 2026: the scope each offers care management organizations, the HIPAA and Business Associate Agreement position in the firm's exact wording, published pricing, commitment terms, and the verified detail each publishes. We ignored claims about screening quality and talent percentiles, because every firm in this market makes them and none is checkable from outside. What's checkable is what a firm will commit to. For care management organizations the additional question is whether the assistant can handle scheduling the monthly touchpoints programs require without being taught the basics first.

Best virtual medical assistant companies for care management organizations compared

The table ranks all 7 on the same columns, Honest Taskers first because we publish the list. Facts were read on August 24, 2026 and change often, so treat them as a starting point, not a quote.

Virtual medical assistant companies for care management organizations compared on the criteria stated below, read at each provider's own site.
Company	What the firm offers	HIPAA / BAA as stated	Published pricing	Model	Notable verified facts
Honest Taskers	Hourly placed staff working in your own systems across reception, intake, records, prior authorization, billing support and patient outreach	BAA when PHI is accessed; HIPAA compliance verified by Accountable	$10.00–$12.65/hr	Hourly, no minimum; two-week trial	Licensed nurses and physicians in pool; 99.6% average monthly retention
TimeDoc Health	CCM + RPM + behavioral health monitoring	HITRUST i1 certification, Augus	Not publicly listed	Managed clinical program	three named services; care coordinators and nurses + enterprise platform; medication adherence, appointment scheduling, DME assistance; HITRUST i1 certification, August 2
Vivo Care Solutions	RPM + CCM + clinical monitoring, platform + staff	HIPAA-compliant practices across platform; SOC 2 examination	Not publicly listed	Managed clinical program	US-based nurses for RPM monitoring and CCM care management; HIPAA-compliant practices across platform, devices and clinical services; independent SOC 2 examination; buyer
Wellbox	Nurse-delivered chronic care management	Not publicly listed	Not publicly listed	Managed clinical program	Monthly nurse interactions for risk identification, CCM, patient engagement, preventative care coordination; reports decreasing participants' per-beneficiary-per-month Me
SimiTree	Full post-acute RCM, coding/OASIS, consulting, recruiting	Not publicly listed	Not publicly listed	Outsourced services and consulting	HH, hospice, behavioral health; 98% accuracy rate in coding & OASIS review; 48-hour standard turnaround; AI-assisted coding suggests codes from documentation; ICD-10 codi
Staffingly	Billing, coding, prior authorization, front office and documentation staffing	Signed BAA; SOC 2 Type II; ISO/IEC 27001:2022; $5M E&O cover (company-reported)	$399/wk at 45 hrs; $299 at 10+	Flat weekly	India, Pakistan, Bangladesh; AI-assisted, human-verified
Neolytix	Virtual assistants alongside revenue cycle management, coding audit, CVO credentialing, provider enrollment and licensing	ISO 27001 certified; HIPAA stated	Not publicly listed	Not publicly listed	VAs plus RCM and credentialing; 270+ orgs, 31 specialties, 40 states

Read the compliance and pricing columns together. The firms that publish a rate aren't the ones with the weakest compliance position, which is the usual assumption, and several firms publish neither a price nor commitment terms nor a Business Associate Agreement, which means three separate negotiations before you can compare them to anything. For care management organizations the scope column matters too, because chasing documentation and time logs that support billing isn't work every provider has done before.

1. Honest Taskers

Best for: care management organizations that want a published hourly rate, a signed BAA and third-party verified compliance with no minimum.

Pricing: $10.00–$12.65/hrCompliance: HIPAA verified by Accountable; BAACommitment: Hourly, no minimumFirst hire: Two-week working trial

Honest Taskers is where this list starts because the compliance and pricing questions are answered in public rather than in a quote. For care management organizations the placed assistant works your time zone inside your own systems on enrolling eligible patients into care management programs, scheduling the monthly touchpoints programs require, chasing documentation and time logs that support billing, and coordinating records after transitions of care. Staff are trained on HIPAA and data privacy under a dedicated compliance officer, a Business Associate Agreement is signed before anyone touches protected health information, and HIPAA compliance is verified by Accountable rather than asserted internally. The talent pool includes licensed nurses and physicians. Rates run $10.00 to $12.65 an hour depending on role, background, schedule and location, billed hourly with no weekly minimum, and the first hire comes with a two-week working trial. Honest Taskers reports 99.6% average monthly retention. See the multi-purpose virtual medical assistant service for role detail.

Limitation: staff work remotely and administratively, so clinical assessment, treatment decisions and every clinical conversation in care management organizations stays with your own clinicians, and Honest Taskers describes its security environment as SOC 2 audit ready rather than holding a SOC 2 or ISO 27001 certification of the kind Staffingly and MyOutDesk publish.

2. TimeDoc Health

Best for: Care management organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: HITRUST i1 certification, AugusModel: Managed clinical programCategory: Care management

TimeDoc Health supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. What the site publishes: What it is: CCM + RPM + behavioral health monitoring; Key verified facts: three named services; care coordinators and nurses + enterprise platform; medication adherence, appointment scheduling.

Limitation: no staff credentials; site stats render as placeholders

3. Vivo Care Solutions

Best for: Care management organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: HIPAA-compliant practices across platform; SModel: Managed clinical programCategory: Care management

Vivo Care Solutions supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. On its own site: What it is: RPM + CCM + clinical monitoring, platform + staff; Key verified facts: US-based nurses for RPM monitoring and CCM care management; HIPAA-compliant practices across platform.

Limitation: no pricing; own counters render as placeholders

4. Wellbox

Best for: Care management organizations weighing a care management option alongside placed assistants.

Pricing: Not publicly listedCompliance: Not publicly listedModel: Managed clinical programCategory: Care management

Wellbox supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. From the company's own material: What it is: Nurse-delivered chronic care management; Verified facts: Monthly nurse interactions for risk identification, CCM, patient engagement, preventative care coordination.

Limitation: no staff credentials, no pricing, and no HIPAA or BAA statement on the page

5. SimiTree

Best for: Care management organizations weighing a post-acute specialist option alongside placed assistants.

Pricing: Not publicly listedCompliance: Not publicly listedModel: Outsourced services and consultingCategory: Post-acute specialist

SimiTree is a post-acute specialist rather than a staffing agency, which is why it belongs on a list aimed at care management organizations. What the site publishes: What it is: Full post-acute RCM, coding/OASIS, consulting, recruiting; Verified facts: HH, hospice, behavioral health; 98% accuracy rate in coding & OASIS review; 48-hour standard turnaround.

Limitation: no coder credentials named, no pricing, no compliance certification on the pages read

6. Staffingly

Best for: care management organizations wanting the lowest published cost with SOC 2 Type II and ISO 27001 behind it.

Pricing: $399/wk at 45 hrs; $299 at 10+Compliance: SOC 2 Type II, ISO 27001, signed BAACommitment: Flat weeklyDelivery: India, Pakistan, Bangladesh

Staffingly has the strongest documented security position in this market. It has the strongest documented security position in the pool, reporting SOC 2 Type II, ISO/IEC 27001:2022, a signed Business Associate Agreement and a $5 million errors and omissions and cyber policy, all company-reported, and it publishes its rate at $399 a week per person for 45 hours falling to $299 at ten or more, which is under $9 an hour at the top tier. Work spans billing, coding, prior authorization, front office and documentation from facilities in India, Pakistan and Bangladesh.

Limitation: its workflow is AI-assisted with a person verifying output rather than fully human, and offshore delivery means overlap with your working day must be arranged as a shift.

7. Neolytix

Best for: small care management organizations whose need spans assistants, billing and credentialing.

Pricing: Not publicly listedCompliance: ISO 27001 certifiedCommitment: Not publicly listedBase: Chicago

Neolytix is the option that scales down to a small practice. It's the option that scales down rather than up, publishing explicit small-practice and mid-market tiers where most firms chase larger contracts. Virtual assistants sit alongside revenue cycle management, coding audit, credentials verification organization credentialing, provider enrollment and licensing, so one firm can absorb the billing or credentialing work an assistant would otherwise be chasing. It reports 270-plus organizations across 31 specialties in 40 states and is ISO 27001 certified.

Limitation: it publishes no pricing and no commitment terms, and its center of gravity is revenue cycle work rather than front-office staffing.

Can a virtual medical assistant run enrollment and the monthly touchpoints?

Both are phone and document work, and enrolling eligible patients then scheduling the monthly touchpoints is where the hours go. The cost gap is large: a medical secretary or administrative assistant earned a median $22.08 an hour, about $45,930 a year, according to the U.S. Bureau of Labor Statistics May 2025 wage data for secretaries and administrative assistants, before benefits, payroll tax and a desk, against published remote rates from $9 an hour. Keep in the building whatever genuinely needs a person there: greeting patients, physical specimens and mail, and anything requiring a wet signature. The practical route is to start with the single task costing you the most rather than defining a whole role upfront, because the job's easier to scope once somebody's doing it. Hourly and cancel-anytime arrangements suit that far better than a quarterly minimum. For the task-level breakdown, see virtual medical assistant duties.

Why do programs stall at enrollment, and where does a virtual medical assistant help?

Because enrollment stalls quietly and nobody notices for a quarter, which is why it is settled with four contractual points before anyone starts.

BAA versus HIPAA training. A Business Associate Agreement puts breach liability in writing. "HIPAA-trained" describes a person who sat a course. Five firms in this market state a BAA; the rest state training. Ask which you are getting, in writing.
Enrollment stalls quietly. Care management programs fail on enrollment more than on delivery. Ask for the report showing eligible patients against enrolled patients.
Commitment before certainty. Terms run from a Flexi Plan with no minimum hours to a 3-month minimum at 20 hours a week. Match the term to how sure you are.
Access scope. Grant the minimum systems access each task needs and review it quarterly and on every staff change.
Time zone against your day. Ask for the shift pattern rather than the delivery country, which matters most where staff are offshore.

How much does a virtual medical assistant cost?

Two firms publish a rate here. Honest Taskers is $10.00 to $12.65 an hour with no weekly minimum. Staffingly is $399 a week per person for 45 hours, under $9 an hour at ten or more people. The other five on this list, TimeDoc Health, Vivo Care Solutions, Wellbox, SimiTree and Neolytix, quote on request. For care management organizations the unit worth computing is cost per patient enrolled and monthly touchpoint completed, which you can work out from a two-week sample rather than from a quote. Rates were checked on August 24, 2026 and change often. For rate context, see how much a virtual medical assistant costs in 2026.

Does the virtual medical assistant company report enrollment against eligibility?

Ask for the ratio rather than a raw count, because the count alone hides a stall, and weigh it beside a signed BAA, a published rate and an exit you can use.

A signed Business Associate Agreement. Five firms in this market state one. Get the document before access, not after the first shift.
A published rate. An undisclosed rate means you negotiate compliance terms alongside the money.
An exit you can use. Cancel-anytime, no lock-in, month-to-month and a no-minimum Flexi Plan all exist here.
Enrollment ownership. Ask directly whether the provider makes enrollment calls or only supports patients already enrolled.
Named systems experience. Ask which practice management and EHR systems the specific assistant has worked in, and who trains them on yours.

Which care management number should a virtual medical assistant move first?

Enrollment rate against eligible patients, because it is the number the program fails on and the easiest to baseline.

Measure one month of enrollment rate against eligible patients and touchpoints completed so you have a baseline to judge against.
List the five tasks you would hand over in week one, with the system each requires.
Mark which touch protected health information, which decides whether a BAA is mandatory.
Shortlist on stated BAA, published pricing and exit terms before reading any quality claims.
Review at four weeks against the baseline rather than against an impression, then widen scope.

For a fuller hiring walkthrough, read how to hire a virtual medical assistant.

Methodology and sources

We read each company's own website on August 24, 2026, recording the scope offered, the HIPAA and Business Associate Agreement position in each firm's exact wording, published pricing, commitment terms and the verified facts each publishes. We set aside claims about screening quality and talent percentiles, because every firm makes them and none is checkable from outside; where such figures appear above they are labelled as the company's own claim. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics. Business Associate Agreement obligations are set by the HIPAA Privacy and Security Rules. Where a company published no figure we marked it "not publicly listed" rather than guessing; practice counts, retention rates and savings claims are company-reported and we did not audit them. Portiva, Pearl Talent and Wishup were excluded because their sites refuse automated requests, and Phoenix Virtual Solutions was excluded because its domain now returns an expiration notice.

The fastest way to narrow this market is to decide which tasks touch patient data, because that single question removes several firms. Our explainer on what a virtual medical assistant is covers the scope a remote hire can own for care management organizations, and where the compliance obligation begins.

Speak with Honest Taskers about staffing care management organizations.

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At a glance

How we chose the best virtual medical assistant companies for care management organizations

Best virtual medical assistant companies for care management organizations compared

1. Honest Taskers

2. TimeDoc Health

3. Vivo Care Solutions

4. Wellbox

5. SimiTree

6. Staffingly

7. Neolytix

Can a virtual medical assistant run enrollment and the monthly touchpoints?

Why do programs stall at enrollment, and where does a virtual medical assistant help?

How much does a virtual medical assistant cost?

Does the virtual medical assistant company report enrollment against eligibility?

Which care management number should a virtual medical assistant move first?

Methodology and sources

Related staffing guides