Are virtual medical assistants HIPAA compliant?

Yes, a virtual medical assistant can work within a HIPAA-compliant arrangement when a BAA is signed and system access stays practice-controlled. The safeguards that make that work include documented HIPAA and data-privacy training, signed confidentiality agreements, and remote-work security screening. The practice still controls which systems and patient data the assistant can reach. You can read more on whether a virtual assistant can be HIPAA compliant.

Can a virtual medical assistant work in my EHR and telehealth platform?

Yes, virtual medical assistants routinely work inside a practice's existing EHR, though experience with any specific system varies by candidate. Many bring prior time in systems such as Epic, eClinicalWorks, athenahealth, and Tebra, along with common video and patient-portal tools. Access is granted and controlled by your organization, so confirm your stack during the interview.

What tasks does a virtual medical assistant handle for a multi-specialty telehealth group?

A virtual medical assistant handles cross-specialty visit scheduling, new-patient intake, insurance and benefit verification, referral coordination, prior authorization, and patient-portal messaging. They keep provider calendars in sync across specialties and follow your workflows. They route every clinical question to your licensed clinicians rather than answering it.

Can a virtual medical assistant coordinate referrals between specialties?

Yes, a virtual medical assistant coordinates referrals between specialties by tracking each request, gathering records, and following up until the receiving provider confirms. Consistent daily follow-up is the main lever, which is easier with a dedicated coordinator than with clinical staff squeezing it between visits. The assistant coordinates the referral while the clinical decision stays with your providers.

How does Honest Taskers staff virtual medical assistants for telehealth?

Honest Taskers screens candidates on US healthcare experience, communication, and its five core values, then trains them on HIPAA and data privacy before placement. The pool includes licensed nurses and physicians, and assistants handle scheduling, intake, insurance verification, referrals, and portal messaging while routing clinical questions to your staff. The company signs a Business Associate Agreement when the professional will access PHI and schedules staff in the client's time zone. Learn how a healthcare-focused virtual professional can support your practice.

How fast can you hire a virtual medical assistant?

Most companies place a virtual medical assistant within a few days to two weeks, and some advertise faster. CareVMA Health reports a 48-hour match (company-reported, checked August 2026). Timelines depend on the role, the screening depth, and your interview process.

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Last updated: 2026-08-12

Honest Taskers, MedVA, and Hello Rache lead this year's shortlist of virtual medical assistant companies for multi-specialty telehealth organizations, thirteen healthcare-focused staffing firms ranked on how they coordinate care across a telehealth group's specialties, and from cross-specialty virtual-visit scheduling and new-patient intake to insurance and benefit verification, all in your time zone and under a signed BAA. The companies here staff your telehealth group with remote people, not AI schedulers or chatbots, and each assistant coordinates and schedules while your licensed clinicians keep every clinical decision. Below we set out whether a remote assistant carries a patient between two specialties, which handoff gets dropped, how these companies price their services, whether a provider has coordinated across specialties in your systems, and which referral to pick up first.

Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.

At a glance

1Honest Taskers
2MedVA
3Hello Rache
4Pearl Talent
5HelpSquad Health
6My Mountain Mover
7Portiva
8Virtual Nurse Rx
9CareVMA Health
10Wishup
11RelateCare
12VMeDx
13MyOutDesk

How we chose the best virtual medical assistant companies for multi-specialty telehealth organizations

We ranked these companies on five facts, each checked at the provider's own website on August 12, 2026. Those facts are healthcare specialization, talent location, published hourly pricing, the multi-specialty telehealth tasks they say they cover, and HIPAA posture. Multi-specialty telehealth work means cross-specialty virtual-visit scheduling, new-patient intake, insurance and benefit verification, referral coordination between specialties, prior authorization, patient-portal and messaging support, and provider-calendar coordination, so we weighted firms that name those tasks. Every assistant here coordinates and schedules only, since clinical care and clinical decisions stay with your licensed clinicians. Blank facts read "not publicly listed" instead of a guess, and we flag any company that leans general rather than healthcare-first.

Best virtual medical assistant companies for multi-specialty telehealth compared

The table ranks all 13 on the same columns, Honest Taskers first because we publish the list. Rates were checked August 12, 2026 and change often, so treat them as a starting point, not a quote.

Virtual medical assistant companies for multi-specialty telehealth organizations compared on the criteria stated below, read at each provider's own site.
Company	Healthcare focus	Talent location	Published hourly rate	Multi-specialty telehealth support (as stated)	HIPAA posture (as stated)
Honest Taskers	Yes	US clients; recruiting in the Philippines, Latin America, India and Pakistan	$10.00–$12.65/hr	Cross-specialty scheduling, intake, insurance verification, referrals, prior auth, portal messaging	HIPAA-trained; compliance verified by Accountable; BAA when PHI; SOC 2 audit-ready
MedVA	Yes	Philippines	Not publicly listed	Scheduling, patient communication, and coordination across specialties	HIPAA-trained; SOC 2-monitored systems
Hello Rache	Yes	Philippines	$9.50/hr flat	Virtual-visit scheduling, patient calls, intake	HIPAA-trained
Pearl Talent	Yes (plus general)	Latin America and Philippines	$9.95/hr, or from $3,000/mo	Patient intake and cross-team coordination	Compliance managed
HelpSquad Health	Yes (plus general)	Philippines and India; US-managed	$8–$13/hr by role	Scheduling, intake, patient communication	Company-level BAA; HIPAA virtual desktop
My Mountain Mover	Yes	Not publicly listed	Not publicly listed	Managed coordination across clinical, dental, and behavioral health	Signed BAA; in-house HIPAA officer
Portiva	Yes	Philippines	$10/hr	Scheduling, insurance verification, patient coordination	HIPAA-trained
Virtual Nurse Rx	Yes (RN-staffed)	US-served	~$12–$15/hr	RN-staffed patient calls and coordination	HIPAA-trained
CareVMA Health	Yes	Not publicly listed	From $9/hr	Scheduling and coordination support	HIPAA-trained (company-reported)
Wishup	General, with a healthcare option	India-primary; US option	$1,299–$1,999/mo	Virtual-visit scheduling and general admin	HIPAA and PHI-trained
RelateCare	Yes	Not publicly listed	Not publicly listed	Telephonic nurse triage and post-discharge follow-up (as stated)	Not publicly listed
VMeDx	Yes	Philippines	$10/hr	Scheduling and records coordination (as stated)	HIPAA-trained
MyOutDesk	General, with a healthcare line	Philippines, Latin America, and Africa	From $1,988/mo	Cross-specialty scheduling and admin coordination (as stated)	HIPAA training with the practice; signs BAAs for healthcare clients

A pattern shows up fast. Most staff coordination and scheduling from the Philippines at $9 to $13 an hour, a few add Latin America for daytime US overlap across time zones, and only a handful put a signed BAA on the record for the staff who touch patient records across specialties.

1. Honest Taskers

Best for: multi-specialty telehealth groups that want one healthcare-trained coordinator moving patients across specialties, staffed by people including licensed nurses.

Pricing: $10.00–$12.65/hrLocation: US clients; PH, LatAm, India and Pakistan recruitingModel: Managed staffingFirst hire: Two-week working trial

Honest Taskers is a healthcare-focused virtual staffing company that supports US medical, dental, mental health, and multi-specialty telehealth organizations. Its virtual medical assistants handle cross-specialty virtual-visit scheduling, new-patient intake, insurance and benefit verification, referral coordination between specialties, prior authorizations, and patient-portal messaging inside your EHR and practice management system, from Epic and eClinicalWorks to athenahealth, while your licensed clinicians keep every clinical decision. Candidates are trained on HIPAA and data privacy under a dedicated compliance officer, work in your time zone across US visit hours, and sign a Business Associate Agreement when they'll access PHI, with HIPAA compliance verified by Accountable. The talent pool includes licensed nurses and physicians, rates begin around $10 per hour and range up to about $12.65 depending on role, background, schedule, and location, and every client gets a Customer Success Advocate plus a two-week working trial with their first hire. Honest Taskers reports 99.6% average monthly retention, so the same coordinator keeps your specialties in sync. See the full telehealth medical assistant service for role details.

Limitation: not the lowest hourly rate on this list.

2. MedVA

Best for: telehealth groups that want a physician-founded firm with an account manager coordinating across many specialties.

Pricing: Not publicly listedLocation: PhilippinesModel: Managed + account managerTrial: Not publicly listed

MedVA was founded by physicians and places medical virtual assistants for scheduling, patient communication, and coordination across a wide set of specialties, which suits a group running several service lines through one telehealth platform. Its assistants are HIPAA-trained and work inside what the company calls SOC 2-monitored systems, with a dedicated account manager on every relationship.

Limitation: no public pricing.

3. Hello Rache

Best for: solo and small telehealth practices that want a flat, low-cost coordinator from nurse-background staff.

Pricing: $9.50/hr flatLocation: PhilippinesModel: Dedicated/managedTrial: Not publicly listed

Hello Rache staffs dedicated healthcare virtual assistants from the Philippines, many of them licensed nurses, for virtual-visit scheduling, patient calls, and intake. Pricing is a flat $9.50 an hour with no contracts and cancel-anytime terms, and assistants complete HIPAA training and stay paired with the same practice rather than rotating, which keeps handoffs between visits consistent.

Limitation: the Business Associate Agreement isn't described publicly, so confirm it in writing.

4. Pearl Talent

Best for: telehealth groups that want Latin America time-zone overlap for daytime visit coverage across US zones.

Pricing: $9.95/hr or $3,000/moLocation: Latin America + PhilippinesModel: Managed servicesTrial: Not publicly listed

Pearl Talent staffs patient intake specialists and coordinators from Latin America and the Philippines, with strong US time-zone overlap from the Latin America pool for daytime visit scheduling and referral follow-up. Pricing starts around $9.95 an hour, or from $3,000 a month on a managed model that covers payroll and compliance, and candidates go through medical terminology assessments before placement.

Limitation: it also serves non-healthcare clients, so confirm healthcare depth.

5. HelpSquad Health

Best for: telehealth groups that want a US-held BAA for the staff coordinating patient records across specialties.

Pricing: $8–$13/hr by roleLocation: PH + India; US-managedModel: Managed staffingTrial: Not publicly listed

HelpSquad Health runs managed virtual assistants with US oversight from Doylestown, Pennsylvania, staffing patient-facing roles from the Philippines. Scheduling, intake, and patient communication run about $8 to $13 an hour by role, and every rate includes a company-level BAA held with HelpSquad plus a HIPAA virtual desktop.

Limitation: 20 hours a week minimum on a three-month term.

6. My Mountain Mover

Best for: telehealth groups that want a signed BAA and a named compliance owner across clinical, dental, and behavioral lines.

Pricing: Not publicly listedLocation: Not publicly listedModel: ManagedTrial: Not publicly listed

My Mountain Mover places managed medical virtual assistants for coordination across clinics, dental, and behavioral health, which maps well to a group running mixed specialties on one telehealth platform. Its compliance posture stands out, with a signed Business Associate Agreement for every healthcare client and an in-house HIPAA compliance officer.

Limitation: neither pricing nor talent location is published.

7. Portiva

Best for: telehealth practices that want to test a coordinator with a short trial at $10 an hour.

Pricing: $10/hrLocation: PhilippinesModel: Managed/offshoreTrial: 7-day (company-reported)

Portiva places HIPAA-trained remote staff from the Philippines for scheduling, insurance verification, and patient coordination at $10 an hour. It's one of the few here to advertise a short trial, a company-reported 7 days with no long-term contract, and its assistants are background-checked with HIPAA training certificates.

Limitation: offshore-only staffing from a single country.

8. Virtual Nurse Rx

Best for: telehealth groups that want a clinically fluent voice coordinating patient calls between visits.

Pricing: ~$12–$15/hrLocation: US-servedModel: Managed staffingTrial: Not publicly listed

Virtual Nurse Rx staffs assistants who are registered nurses, which suits groups that want someone comfortable relaying clinical questions to the provider without stepping into clinical decisions themselves. Assistants complete HIPAA training and work directly in the practice's systems in real time.

Limitation: the highest hourly rate here, at roughly $12 to $15.

9. CareVMA Health

Best for: telehealth groups that want a fast coordinator match at a low entry rate.

Pricing: From $9/hrLocation: Not publicly listedModel: Fully managedTrial: Not publicly listed

CareVMA Health provides fully managed virtual assistants from $9 an hour for scheduling and coordination support, and advertises a match in about 48 hours. Its assistants are described as trained on common EHR platforms, which the company says shortens ramp time.

Limitation: talent location isn't stated publicly.

10. Wishup

Best for: telehealth groups that need cross-specialty scheduling plus general business admin from one assistant.

Pricing: $1,299–$1,999/moLocation: India-primary; US optionModel: ManagedTrial: Not publicly listed

Wishup is a general virtual assistant company with a healthcare option, so its HIPAA and PHI-trained assistants can cover virtual-visit scheduling and intake alongside the back-office admin a growing group carries, and you don't need a second vendor for the general work. Healthcare plans run roughly $1,299 a month for 80 hours up to $1,999 for a full 160 hours, with a US-based option at a higher rate and a dedicated VA manager.

Limitation: it's a generalist, not a healthcare-only firm.

11. RelateCare

Best for: telehealth groups that want clinical triage in front of the visit, not just booking

Pricing: Not publicly listedLocation: Not publicly listedModel: Enterprise serviceTrial: Not publicly listed

RelateCare states telephonic nurse triage giving round-the-clock access to healthcare advice, alongside post-discharge follow-up. A multi-specialty telehealth group is routing symptoms rather than appointments, which is a nursing task before it is an admin one.

Limitation: enterprise-oriented, so pricing and small-practice fit both need confirming

12. VMeDx

Best for: telehealth groups that want a flat $10 hourly rate from a healthcare-only firm.

Pricing: $10/hrLocation: PhilippinesModel: Managed/offshoreTrial: Not publicly listed

VMeDx places HIPAA-trained medical virtual assistants from the Philippines at a flat $10 an hour, so adding a second or third coordinator as service lines grow costs a predictable amount. It's a healthcare-only firm, and its assistants handle front-office coordination such as scheduling and records (as stated), with clinical decisions staying with your providers.

Limitation: offshore-only staffing from a single country.

13. MyOutDesk

Best for: telehealth groups that want a signed BAA plus recruiting across three regions for time-zone coverage.

Pricing: From $1,988/moLocation: Philippines, Latin America, AfricaModel: Managed staffingTrial: Not publicly listed

MyOutDesk is a general virtual staffing firm with a healthcare line, and it recruits from the Philippines, Latin America, and Africa, so a group booking visits across US zones has more shift patterns to pick from. It signs Business Associate Agreements as standard practice for healthcare clients and coordinates HIPAA training with the client practice, so you don't have to sort out the paperwork once a coordinator is already touching records from more than one specialty.

Limitation: it's a generalist firm serving many industries, so confirm healthcare depth.

Can a virtual medical assistant carry a telehealth patient between two specialties?

A virtual medical assistant can, coordinating visits, intake and referrals across all of them without sitting in any one service. An in-house coordinator earned about $45,690 a year, roughly $21 an hour before benefits, according to the U.S. Bureau of Labor Statistics May 2025 wage data for medical assistants, while the offshore-focused firms here run $9 to $15 an hour. Scheduling software books slots but can't verify a benefit, chase a referral between two specialties, or answer a patient who has a real question, and an AI chatbot can't move a case forward when a payer needs a call. Don't hire a virtual assistant company if you only need a booking widget, since software alone is cheaper for that narrow job. The reason telehealth groups delegate coordination is volume, and the U.S. Centers for Disease Control and Prevention has documented how sharply telehealth use rose, which left many multi-specialty groups juggling more virtual visits than their front office was built for. A remote coordinator hands that time back to your clinical team while every clinical decision stays with your licensed providers.

Which handoff does a virtual medical assistant catch between telehealth specialties?

The referral, because each service assumes the other has it, alongside PHI exposure across systems, turnover and time-zone gaps.

PHI across specialties. Ask for the signed BAA and the device and network controls, since a coordinator touches records from more than one service line all day.
Handoffs between specialties. Ask how the company tracks referrals and prior authorizations so a case doesn't stall between two providers.
Turnover and continuity. Ask about retention, since a new coordinator every few months resets patient rapport and your training.
Time-zone coverage. Ask which staff work your patients' clock, because a telehealth group booking across US zones needs daytime overlap.
Clinical scope. Ask how the company keeps assistants in a coordinating and scheduling lane, since clinical questions must route to your licensed clinicians, never the assistant.

How do virtual medical assistant companies price their services?

Virtual medical assistant companies price their services three main ways, by a flat hourly rate, a managed monthly plan, or a custom quote. Hourly staffing on this list runs from Hello Rache at $9.50 and CareVMA from $9, up to Virtual Nurse Rx at roughly $12 to $15 for registered nurses, with managed monthly plans like Wishup's landing near $1,300 to $2,000 for full-time hours (rates checked August 2026). Honest Taskers sits mid-range, beginning around $10 per hour and reaching about $12.65 depending on role, background, schedule, and location. Compared with an in-house coordinator salary near $45,690 a year plus benefits, a remote coordinator is the lower-overhead option, and price tracks talent location, hours of coverage, and the level of managed oversight. For the full breakdown, see how much a virtual medical assistant costs in 2026.

Has the virtual medical assistant company coordinated across specialties in your systems?

Ask how it tracks a referral between two of them, then weigh healthcare specialization, HIPAA posture and pricing you can budget against.

Cross-specialty coordination. A firm that names scheduling, intake, insurance verification, referrals, and prior authorization, such as MedVA or HelpSquad, ramps faster than a general agency. See how a virtual assistant handles prior authorization to scope the work.
HIPAA posture in writing. Look for HIPAA training plus a signed Business Associate Agreement when the coordinator handles records across service lines, and ask each company to put its safeguards in writing.
Your telehealth and EHR stack. Confirm experience with your practice management system, video platform, and patient portal.
Time-zone and hours coverage. Know whether staff work your patients' clock across US zones, and whether you need bilingual coverage.
Dated, published pricing. A rate with a date beats a vague promise of savings.

Which cross-specialty referral should a virtual medical assistant pick up first?

The oldest open one, because a referral nobody carried is a patient still waiting.

List the tasks to delegate first, such as cross-specialty scheduling, intake, insurance verification, and referral coordination.
Shortlist firms whose coordination experience, talent location, and HIPAA posture fit your telehealth group.
Interview one or two candidates and confirm EHR, video-platform, and patient-portal experience.
Sign a Business Associate Agreement before anyone touches patient data.
Run a trial, then onboard with clear scheduling rules, referral workflows, and escalation paths to your clinicians.

For a fuller walkthrough, read how to hire a virtual medical assistant.

Methodology and sources

We verified each company at its own website on August 12, 2026, recording healthcare focus, talent location, published pricing, stated multi-specialty telehealth support, and HIPAA posture. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics, and telehealth-use context is from the U.S. Centers for Disease Control and Prevention. Hourly rates are volatile and were captured as dated points, not permanent quotes, so re-check before you buy. Where a company didn't publish a fact, we marked it "not publicly listed"; self-stated claims are labeled company-reported.

If you're mapping the role to a group that runs several service lines, start with the operations picture. Our guide to how virtual assistants keep telehealth practices running covers the scheduling, intake, and coordination work a remote assistant owns across a virtual-visit day, so you can decide which tasks to hand off first.

Want the staffing picture for a group with more than one specialty? Our roundup of the best virtual staffing companies for multi-specialty medical groups compares firms on how they coordinate patients, referrals, and prior authorizations across service lines, which helps you confirm a candidate can step into your Epic, eClinicalWorks, or athenahealth setup without a long ramp.

Speak with Honest Taskers about building a remote telehealth coordination team.

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