Q: What tasks does a palliative care virtual medical assistant handle?

A palliative care virtual medical assistant handles referral and admission intake, visit scheduling, authorization tracking, physician-order follow-up, family communication, records coordination, and insurance verification. The role is coordination and scheduling only. Symptom management, clinical care, and every clinical decision stay with your licensed palliative team.

Are virtual medical assistants for palliative care HIPAA compliant?

Yes, a virtual medical assistant can work within a HIPAA-compliant arrangement when a BAA is signed and system access stays practice-controlled. The safeguards that make that work include documented HIPAA and data-privacy training, signed confidentiality agreements, and remote-work security screening. The program still controls which systems and patient data the assistant can reach. You can read more on whether a virtual assistant can be HIPAA compliant.

Can a virtual medical assistant work in my EHR?

Yes, virtual medical assistants routinely work inside a practice's existing EHR, though experience with any specific system varies by candidate. Many bring prior time in systems such as Epic, eClinicalWorks, and athenahealth. Access is granted and controlled by your program, so confirm your stack during the interview.

Can a virtual assistant speak with patients and families?

Yes, a virtual assistant can handle scheduling calls and routine updates with patients and families, following your scripts. Nurse-background staff, such as those at Hello Rache or Virtual Nurse Rx, can follow clinical terminology during sensitive conversations. Any clinical or symptom question routes back to your team.

How does Honest Taskers staff palliative care virtual medical assistants?

Honest Taskers screens candidates on US healthcare experience, communication, and its five core values, then trains them on HIPAA and data privacy before placement. The pool includes licensed nurses and physicians, and assistants handle intake, scheduling, authorization tracking, order follow-up, family communication, and records while routing clinical questions to your staff. The company signs a Business Associate Agreement when the professional will access PHI and schedules staff in the program's time zone. Learn how a healthcare-focused virtual professional can support your program.

How fast can you hire a palliative care virtual medical assistant?

Most companies place a virtual medical assistant within a few days to two weeks, and some advertise faster. CareVMA Health reports a 48-hour match (company-reported, checked August 2026). Timelines depend on the role, the screening depth, and your interview process.

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Last updated: 2026-08-12

Honest Taskers, Hello Rache, and My Mountain Mover lead this year's shortlist of virtual medical assistant companies for palliative care, thirteen healthcare-focused staffing firms ranked on how they carry a palliative program's coordination load, from referral and admission intake to visit scheduling, authorization tracking, physician-order follow-up, family communication, and records, all in your time zone and under a signed BAA. The companies here staff your program with remote people, not AI scribes or phone bots. Below we set out what gets coordinated between visits, what an insensitive call costs a family, how these companies price, whether a provider handles a family conversation well, and which coordination task to take first.

Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.

At a glance

1Honest Taskers
2Hello Rache
3My Mountain Mover
4Virtual Nurse Rx
5MedVA
6HelpSquad Health
7Pearl Talent
8Portiva
9CareVMA Health
10Wishup
11Signallamp Health
12VMeDx
13Global Medical Virtual Assistants

How we chose the best virtual medical assistant companies for palliative care

We ranked these companies on five facts, each checked at the provider's own website on August 12, 2026. Those facts are healthcare specialization, talent location, published hourly pricing, the palliative coordination tasks they say they cover, and HIPAA posture. Palliative coordination here means referral and admission intake, visit scheduling, authorization tracking, physician-order follow-up, family communication, records coordination, and insurance verification, so we weighted firms that name that kind of work. Symptom management, clinical care, and every clinical decision stay with your palliative care team, and the assistant coordinates and schedules only. Blank facts read "not publicly listed" instead of a guess.

Best virtual medical assistant companies for palliative care compared

The table ranks all 13 on the same columns, Honest Taskers first because we publish the list. Rates were checked August 12, 2026 and change often, so treat them as a starting point, not a quote.

Virtual medical assistant companies for palliative care compared on the criteria stated below, read at each provider's own site.
Company	Healthcare focus	Talent location	Published hourly rate	Palliative care support (as stated)	HIPAA posture (as stated)
Honest Taskers	Yes	US clients; recruiting in the Philippines, Latin America, India and Pakistan	$10.00–$12.65/hr	Intake, scheduling, authorization tracking, order follow-up, family communication, records, insurance verification	HIPAA-trained; compliance verified by Accountable; BAA when PHI; SOC 2 audit-ready
Hello Rache	Yes	Philippines	$9.50/hr flat	Patient and family calls, scheduling, intake	HIPAA-trained
My Mountain Mover	Yes	Not publicly listed	Not publicly listed	Managed front-office coordination, scheduling, records	Signed BAA; in-house HIPAA officer
Virtual Nurse Rx	Yes (RN-staffed)	US-served	~$12–$15/hr	RN-staffed patient and family calls, coordination	HIPAA-trained
MedVA	Yes	Philippines	Not publicly listed	Intake, scheduling, patient communication	HIPAA-trained; SOC 2-monitored systems
HelpSquad Health	Yes (plus general)	Philippines and India; US-managed	$10–$13/hr patient-facing	Intake, scheduling, authorization support	Company-level BAA; HIPAA virtual desktop
Pearl Talent	Yes (plus general)	Latin America and Philippines	$9.95/hr, or from $3,000/mo	Patient intake and coordination	Compliance managed
Portiva	Yes	Philippines	$10/hr	Scheduling, insurance verification, authorization tracking	HIPAA-trained
CareVMA Health	Yes	Not publicly listed	From $9/hr	Intake and scheduling support	HIPAA-trained (company-reported)
Wishup	General, with a healthcare option	India-primary; US option	$1,299–$1,999/mo	Intake, scheduling, records coordination (as stated)	HIPAA and PHI-trained
Signallamp Health	Yes	United States (states staff are 100% US-based)	Not publicly listed	Nurse-led care management embedded in the practice EHR (as stated)	Not publicly listed
VMeDx	Yes	Philippines	$10/hr	Scheduling, records, insurance verification (as stated)	HIPAA-trained
Global Medical Virtual Assistants	Yes	Philippines	Not publicly listed	Intake, scheduling, records coordination (as stated)	Company-reported HIPAA training program; BAAs referenced in compliance materials

A pattern shows up fast. Most staff coordination roles from the Philippines at $9 to $13 an hour, a few add Latin America or US nurses for closer patient and family contact, and only a handful put a signed BAA on the record for the staff who handle intake and records.

1. Honest Taskers

Best for: palliative programs that want one coordinated remote hire for intake through records, staffed by healthcare-trained people including licensed nurses.

Pricing: $10.00–$12.65/hrLocation: US clients; PH, LatAm, India and Pakistan recruitingModel: Managed staffingFirst hire: Two-week working trial

Honest Taskers is a healthcare-focused virtual staffing company that supports US medical, home health, hospice, and specialty organizations, including palliative care programs. Its virtual medical assistants handle referral and admission intake, visit scheduling, authorization tracking, physician-order follow-up, family communication, records coordination, and insurance verification in your EHR, while symptom management and every clinical decision stay with your palliative team. Candidates are trained on HIPAA and data privacy under a dedicated compliance officer, work in your time zone, and sign a Business Associate Agreement when they'll access PHI, with HIPAA compliance verified by Accountable. The talent pool includes licensed nurses and physicians, which helps with sensitive family calls, and rates begin around $10 per hour and range up to about $12.65 depending on role, background, schedule, and location. Every client gets a Customer Success Advocate plus a two-week working trial with their first hire, and Honest Taskers reports 99.6% average monthly retention, so families work with a steady, familiar voice. See the full virtual medical assistant service for role details.

Limitation: not the lowest hourly rate on this list.

2. Hello Rache

Best for: small palliative and hospice practices that want nurse-background staff for patient and family calls at a flat rate.

Pricing: $9.50/hr flatLocation: PhilippinesModel: Dedicated/managedTrial: Not publicly listed

Hello Rache staffs dedicated healthcare virtual assistants from the Philippines, many of them licensed nurses, for coordination work like patient and family calls, scheduling, and intake. The nurse background helps assistants follow clinical terminology during sensitive conversations, though care decisions still rest with your team.

Limitation: the Business Associate Agreement isn't described publicly, so confirm it in writing.

3. My Mountain Mover

Best for: palliative programs that want a signed BAA and a named compliance owner behind intake and records.

Pricing: Not publicly listedLocation: Not publicly listedModel: ManagedTrial: Not publicly listed

My Mountain Mover places managed medical virtual assistants for front-office coordination across clinics, home health, and behavioral health, which maps well to a palliative program's intake and records work. Its compliance posture stands out, with a signed Business Associate Agreement for every healthcare client and an in-house HIPAA compliance officer, a reassurance when staff handle serious-illness records all day.

Limitation: neither pricing nor talent location is published.

4. Virtual Nurse Rx

Best for: programs that want a clinically fluent voice for family communication about a serious illness.

Pricing: ~$12–$15/hrLocation: US-servedModel: Managed staffingTrial: Not publicly listed

Virtual Nurse Rx staffs assistants who are registered nurses, which suits palliative programs that want someone comfortable with the language of serious-illness care on the phone with families. Assistants complete HIPAA training and work directly in the practice's systems in real time, handling coordination and calls while clinical judgment stays with your team.

Limitation: the highest hourly rate here, at roughly $12 to $15.

5. MedVA

Best for: busy programs that want a managed coordination team rather than a self-serve hire.

Pricing: Not publicly listedLocation: PhilippinesModel: Managed + account managerTrial: Not publicly listed

MedVA was founded by physicians and places medical virtual assistants for intake, scheduling, and patient communication across many specialties. Its assistants are HIPAA-trained and work inside what the company calls SOC 2-monitored systems, with a dedicated account manager on every relationship.

Limitation: no public pricing.

6. HelpSquad Health

Best for: programs that want a US-held BAA for the staff handling intake and authorizations.

Pricing: $10–$13/hr patient-facingLocation: PH + India; US-managedModel: Managed staffingTrial: Not publicly listed

HelpSquad Health runs managed virtual assistants with US oversight from Doylestown, Pennsylvania, staffing patient-facing roles from the Philippines. Intake, scheduling, and authorization support run about $10 to $13 an hour, and every rate includes a company-level BAA held with HelpSquad plus a HIPAA virtual desktop.

Limitation: 20 hours a week minimum on a three-month term.

7. Pearl Talent

Best for: programs that want Latin America time-zone overlap for daytime intake and family contact.

Pricing: $9.95/hr or $3,000/moLocation: Latin America + PhilippinesModel: Managed servicesTrial: Not publicly listed

Pearl Talent staffs patient intake specialists and coordinators from Latin America and the Philippines, with strong US time-zone overlap from the Latin America pool for daytime coordination. Pricing starts around $9.95 an hour, or from $3,000 a month on a managed model that covers payroll and compliance, and candidates go through medical terminology assessments before placement.

Limitation: it also serves non-healthcare clients, so confirm healthcare depth.

8. Portiva

Best for: programs that want to test a coordination hire with a short trial at $10 an hour.

Pricing: $10/hrLocation: PhilippinesModel: Managed/offshoreTrial: 7-day (company-reported)

Portiva places HIPAA-trained remote staff from the Philippines for scheduling, insurance verification, and authorization tracking at $10 an hour. It's one of the few here to advertise a short trial, a company-reported 7 days with no long-term contract, and its assistants are background-checked with HIPAA training certificates.

Limitation: offshore-only staffing from a single country.

9. CareVMA Health

Best for: programs that want a fast coordination match at a low entry rate.

Pricing: From $9/hrLocation: Not publicly listedModel: Fully managedTrial: Not publicly listed

CareVMA Health provides fully managed virtual assistants from $9 an hour for intake and scheduling support, and advertises a match in about 48 hours. Its assistants are described as trained on common EHR platforms, which the company says shortens ramp time.

Limitation: talent location isn't stated publicly.

10. Wishup

Best for: programs that want a monthly-priced remote hire and can accept a generalist firm with a healthcare option.

Pricing: $1,299–$1,999/moLocation: India-primary; US optionModel: Dedicated/managedTrial: Not publicly listed

Wishup places pre-vetted virtual assistants on monthly plans that run $1,299 to $1,999, drawing mainly on an India-based pool with a US-based option for programs that want domestic hours. It's a general firm with a healthcare option rather than a palliative specialist, so its assistants cover intake, scheduling, and records coordination (as stated), and serious-illness workflows are worth walking through in the interview.

Limitation: it's a generalist firm, not a healthcare-only one.

11. Signallamp Health

Best for: palliative programs that want a licensed nurse working inside their own chart, not alongside it

Pricing: Not publicly listedLocation: United StatesModel: Embedded nurse care managementTrial: Not publicly listed

Signallamp Health states it fully employs its own home-based RNs and LPNs, that staff are 100% US-based and licensed in the states they cover, and that the nurse works inside the practice's own EHR. For palliative care the continuity of one named nurse matters more than headcount.

Limitation: no HIPAA or BAA statement on the page, and a revenue-share model means the economics depend on your billable volume

12. VMeDx

Best for: programs that want a flat $10 rate from a healthcare-only firm.

Pricing: $10/hrLocation: PhilippinesModel: Managed/offshoreTrial: Not publicly listed

VMeDx places HIPAA-trained medical virtual assistants from the Philippines at $10 an hour, a flat published rate that's simple to budget against for a small palliative team. Its assistants take administrative work including scheduling, records, and insurance verification (as stated), which maps to the steady coordination load a program carries between visits, and clinical care stays with your licensed staff.

Limitation: offshore-only staffing from a single country.

13. Global Medical Virtual Assistants

Best for: programs that want a dedicated healthcare firm and can staff a full 40-hour week.

Pricing: Not publicly listedLocation: PhilippinesModel: Dedicated/full-timeTrial: Not publicly listed

Global Medical Virtual Assistants is a healthcare-only staffing firm working from the Philippines, and it bills a flat weekly rate per specialist rather than an hourly figure, though the number isn't published. Every professional goes through a company-reported HIPAA training program, and the firm references Business Associate Agreements in its compliance materials, which is worth confirming in writing before anyone opens a palliative patient's chart.

Limitation: full-time only at 40 hours a week, with no part-time option.

What does a palliative care virtual medical assistant coordinate between visits?

Intake, scheduling and authorizations, which is the administrative half of a service whose clinical half cannot be delegated at all. An in-house care coordinator or medical assistant earned about $45,690 a year before benefits, according to the U.S. Bureau of Labor Statistics May 2025 wage data for medical assistants, while the offshore-focused firms here run $9 to $15 an hour. A medical answering service only takes messages after hours and doesn't work in your EHR, and an AI phone bot can't track an authorization or speak gently with a family in crisis. Don't hire a virtual medical assistant company if you only need overnight message-taking, since a dedicated answering service is cheaper for that narrow job. The reason more programs delegate this work is real demand, since the U.S. Centers for Disease Control and Prevention ties the growing need for palliative and serious-illness care to the rising burden of chronic disease among older adults, and moving coordination off your clinical team hands hours back to bedside care.

What does an insensitive call cost a palliative care family?

More than a booking, which is why tone sits beside PHI exposure, a missed authorization and turnover as the four risks to settle.

PHI in intake and records. Ask for the signed BAA and the device and network controls, since a coordinator handles protected health information for seriously ill patients all day.
Missed authorizations and orders. Ask how the company tracks authorization deadlines and physician-order follow-up, because a lapse delays care for a fragile patient.
Turnover and continuity. Ask about retention, since a new voice mid-illness resets a family's trust and your training.
Family communication tone. Ask to hear a call sample, because families facing a serious diagnosis need a calm, clear, respectful voice.
Scope discipline. Confirm the assistant coordinates and schedules only, and routes every clinical or symptom question to your licensed team.

How do virtual medical assistant companies for palliative care price their services?

Virtual medical assistant companies price palliative coordination three main ways, by a flat hourly rate, a managed monthly plan, or a custom quote. Hourly staffing on this list runs from CareVMA at $9 and Hello Rache at $9.50, up to Virtual Nurse Rx at roughly $12 to $15 for registered nurses, with managed monthly plans like Pearl Talent's landing near $3,000 for full-time hours (rates checked August 2026). Honest Taskers sits mid-range, beginning around $10 per hour and reaching about $12.65 depending on role, background, schedule, and location. Compared with an in-house coordinator salary near $45,690 a year plus benefits, a remote hire is the lower-overhead option, and price tracks talent location, hours of coverage, and the level of managed oversight. For the full breakdown, see how much a virtual medical assistant costs.

Can the palliative care virtual medical assistant company handle a family conversation well?

Ask to hear how it opens a call, then weigh healthcare specialization, HIPAA posture, coordination experience and pricing you can budget against.

Coordination experience. A firm that names intake, scheduling, authorization tracking, and order follow-up ramps faster than a general agency. See the full virtual medical assistant duties to scope the role.
HIPAA posture in writing. Look for HIPAA training plus a signed Business Associate Agreement when the assistant handles patient records, and ask each company to put its safeguards in writing.
Your EHR stack. Confirm experience with your practice management and records systems.
A steady, respectful voice. Know whether staff can hold a calm family conversation, and whether you need bilingual coverage.
Dated, published pricing. A rate with a date beats a vague promise of savings.

Which palliative care coordination task should a virtual medical assistant take first?

Intake, because it is the first contact a family has and the one that sets what follows.

List the tasks to delegate first, such as referral and admission intake, visit scheduling, and authorization tracking.
Shortlist firms whose coordination experience, talent location, and HIPAA posture fit your program.
Interview one or two candidates, hear a call sample, and confirm EHR experience.
Sign a Business Associate Agreement before anyone touches patient data.
Run a trial, then onboard with clear scripts, schedules, and escalation rules that route clinical questions to your team.

For a fuller walkthrough, read how to hire a virtual medical assistant.

Methodology and sources

We verified each company at its own website on August 12, 2026, recording healthcare focus, talent location, published pricing, stated palliative coordination support, and HIPAA posture. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics, and demand context is from the U.S. Centers for Disease Control and Prevention. Hourly rates are volatile and were captured as dated points, not permanent quotes, so re-check before you buy. Where a company didn't publish a fact, we marked it "not publicly listed"; self-stated claims are labeled company-reported.

If you're still mapping the role to your program, start with the basics. Our guide to what a virtual medical assistant does covers the day-to-day coordination a remote hire owns, from intake and scheduling to records and insurance verification, so you can decide which tasks a virtual assistant should take on first.

Want to see where the coordination load hits hardest? Our look at physician administrative burden walks through how much time intake, authorizations, and documentation pull from clinical staff, which helps you confirm a remote assistant can hand those hours back to bedside palliative care.

Speak with Honest Taskers about building a remote palliative care support team.

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