Last updated: 2026-08-24
Honest Taskers, TeleMed Inc, and notifyMD lead this year's shortlist of virtual medical assistant companies for psychology practices, seven firms ranked on published pricing, the Business Associate Agreement position each states in its own words, commitment terms, and what each publishes about itself. For psychology practices the work that matters is returning intake enquiries the same day they arrive. Below we set out whether an intake enquiry comes back the same day, when the annual session cap should be found, what the work costs, whether a provider issues superbills on schedule, and what to check before the first session. Of the seven here, two publish a rate and one states a signed BAA, and those two columns narrow the list faster than any claim about quality.
Disclosure: Honest Taskers publishes this list and appears at position 1. We're judged on the same five published criteria as every other company here.
At a glance
- 1Honest Taskers
- 2TeleMed Inc
- 3notifyMD
- 4Signallamp Health
- 5Neolytix
- 6Wing Assistant
- 7MyOutDesk
How we chose the best virtual medical assistant companies for psychology practices
We ranked these firms on five facts, each read at the provider's own website on August 24, 2026: the scope each offers psychology practices, the HIPAA and Business Associate Agreement position in the firm's exact wording, published pricing, commitment terms, and the verified detail each publishes. We ignored claims about screening quality and talent percentiles, because every firm in this market makes them and none is checkable from outside. What's checkable is what a firm will commit to. For psychology practices the additional question is whether the assistant can handle verifying benefits and session limits before the first appointment without being taught the basics first.
Best virtual medical assistant companies for psychology practices compared
The table ranks all 7 on the same columns, Honest Taskers first because we publish the list. Facts were read on August 24, 2026 and change often, so treat them as a starting point, not a quote.
| Company | What the firm offers | HIPAA / BAA as stated | Published pricing | Model | Notable verified facts |
|---|---|---|---|---|---|
| Honest Taskers | Hourly placed staff working in your own systems across reception, intake, records, prior authorization, billing support and patient outreach | BAA when PHI is accessed; HIPAA compliance verified by Accountable | $10.00–$12.65/hr | Hourly, no minimum; two-week trial | Licensed nurses and physicians in pool; 99.6% average monthly retention |
| TeleMed Inc | Live operators plus app and web | States no BAA | Not publicly listed | Answering service | US centers in Atlanta GA, Johnson City TN, Wise VA; Not publicly listed; Every associate completes HIPAA training; app described as HIPAA-compliant; no BAA on the page |
| notifyMD | Mental health, physician | HITRUST Certified | Not publicly listed | Answering service | Live operators 24/7, trained in the provider's field; the first answering service to be HITRUST Certified; escalates to the on-call provider, and for a life-threatening e |
| Signallamp Health | Nurse-led care management embedded in the practice's EHR | Not publicly listed | $0 | Managed clinical program | Fully employs its own home-based RNs and LPNs; states staff are 100% US-based and licensed in the same state as your patients; nurses work directly in your EHR with no ex |
| Neolytix | Virtual assistants alongside revenue cycle management, coding audit, CVO credentialing, provider enrollment and licensing | ISO 27001 certified; HIPAA stated | Not publicly listed | Not publicly listed | VAs plus RCM and credentialing; 270+ orgs, 31 specialties, 40 states |
| Wing Assistant | Healthcare virtual assistant and customer service roles with 24/7 specialist availability | Healthcare VA product named; no HIPAA detail published | Not publicly listed | Not publicly listed | 10,000+ active assistants and 2M+ screened yearly, both company-reported; 24/7 cover |
| MyOutDesk | General administrative support, customer service, bookkeeping, marketing, inside sales and transaction coordination | SOC 2 certified and audited (company-reported); "HIPAA Verified"; PCI-DSS ready | $1,988/mo managed; $2,500/mo specialized | Full time only, 8h x 5d | 17+ years; 8,500+ businesses served; hire in ~1 week; "top 0.7% of talent" is its own claim |
Read the compliance and pricing columns together. The firms that publish a rate aren't the ones with the weakest compliance position, which is the usual assumption, and several firms publish neither a price nor commitment terms nor a Business Associate Agreement, which means three separate negotiations before you can compare them to anything. For psychology practices the scope column matters too, because rebooking missed sessions within the same week isn't work every provider has done before.
1. Honest Taskers
Best for: psychology practices that want a published hourly rate, a signed BAA and third-party verified compliance with no minimum.
Pricing: $10.00–$12.65/hrCompliance: HIPAA verified by Accountable; BAACommitment: Hourly, no minimumFirst hire: Two-week working trial
Honest Taskers is where this list starts because the compliance and pricing questions are answered in public rather than in a quote. For psychology practices the placed assistant works your time zone inside your own systems on returning intake enquiries the same day they arrive, verifying benefits and session limits before the first appointment, rebooking missed sessions within the same week, and requesting prior records and releasing them under the correct authorization. Staff are trained on HIPAA and data privacy under a dedicated compliance officer, a Business Associate Agreement is signed before anyone touches protected health information, and HIPAA compliance is verified by Accountable rather than asserted internally. The talent pool includes licensed nurses and physicians. Rates run $10.00 to $12.65 an hour depending on role, background, schedule and location, billed hourly with no weekly minimum, and the first hire comes with a two-week working trial. Honest Taskers reports 99.6% average monthly retention. See the multi-purpose virtual medical assistant service for role detail.
Limitation: staff work remotely and administratively, so clinical assessment, treatment decisions and every clinical conversation in psychology practices stays with your own clinicians, and Honest Taskers describes its security environment as SOC 2 audit ready rather than holding a SOC 2 or ISO 27001 certification of the kind Staffingly and MyOutDesk publish.
2. TeleMed Inc
Best for: Psychology practices weighing a answering service option alongside placed assistants.
Pricing: Not publicly listedCompliance: States no BAAModel: Answering serviceCategory: Answering service
TeleMed Inc is an answering service rather than a placed assistant, so it covers the phone rather than the workflow sitting behind it. Its own pages state: Live operators plus app and web; Operator location: US centers in Atlanta GA, Johnson City TN, Wise VA; Published pricing: Not publicly listed.
Limitation: no published pricing, and the longest-established option is not automatically the cheapest
3. notifyMD
Best for: Psychology practices weighing a answering service option alongside placed assistants.
Pricing: Not publicly listedCompliance: HITRUST CertifiedModel: Answering serviceCategory: Answering service
notifyMD is an answering service rather than a placed assistant, so it covers the phone rather than the workflow sitting behind it. Read from its own site: Best fit: Mental health, physician; Verified facts: Live operators 24/7, trained in the provider's field; the first answering service to be HITRUST Certified; escalates to the on-call provider.
Limitation: no pricing is published, and bilingual support is not stated
4. Signallamp Health
Best for: Psychology practices weighing a care management option alongside placed assistants.
Pricing: $0Compliance: Not publicly listedModel: Managed clinical programCategory: Care management
Signallamp Health supplies clinical care management rather than administrative staff, so it answers a different half of the problem than a placed assistant does. What the site publishes: What it is: Nurse-led care management embedded in the practice's EHR; Verified facts: Fully employs its own home-based RNs and LPNs.
Limitation: no HIPAA or BAA statement on the page, and the revenue-share model means the economics depend on your billable patient volume
5. Neolytix
Best for: small psychology practices whose need spans assistants, billing and credentialing.
Pricing: Not publicly listedCompliance: ISO 27001 certifiedCommitment: Not publicly listedBase: Chicago
Neolytix is the option that scales down to a small practice. It's the option that scales down rather than up, publishing explicit small-practice and mid-market tiers where most firms chase larger contracts. Virtual assistants sit alongside revenue cycle management, coding audit, credentials verification organization credentialing, provider enrollment and licensing, so one firm can absorb the billing or credentialing work an assistant would otherwise be chasing. It reports 270-plus organizations across 31 specialties in 40 states and is ISO 27001 certified.
Limitation: it publishes no pricing and no commitment terms, and its center of gravity is revenue cycle work rather than front-office staffing.
6. Wing Assistant
Best for: psychology practices needing round-the-clock cover or fast replacement from the deepest bench.
Pricing: Not publicly listedCompliance: No HIPAA detail publishedCommitment: Not publicly listedScale: 10,000+ active assistants
Wing Assistant is the scale option, which means replacement speed and out-of-hours cover. It brings the deepest bench of any firm here, reporting more than 10,000 active assistants and more than two million applicants screened annually, with 24/7 specialist availability and a company-reported 4.8 out of 5 average rating. A healthcare virtual assistant is one of its named products alongside customer service representatives and administrative and executive assistants, so scale and out-of-hours coverage are its arguments.
Limitation: it publishes no pricing, no delivery location, no commitment terms and no HIPAA detail beyond having a healthcare product.
7. MyOutDesk
Best for: psychology practices wanting a published monthly rate, a SOC 2 audit and general business breadth.
Pricing: $1,988/mo managed; $2,500/mo specializedCompliance: SOC 2 audited; HIPAA VerifiedCommitment: Full time onlyExperience: 17+ years
MyOutDesk is the generalist with the strongest audit trail. It publishes $1,988 a month for managed outsourcing and $2,500 for specialized support, both full time at eight hours a day five days a week, around $12 an hour at the lower tier. Its compliance documentation is unusually strong for a generalist: SOC 2 certified and audited (company-reported), described as HIPAA Verified, and HIPAA and PCI-DSS compliance ready. It reports 17-plus years, 8,500 or more businesses served and hiring in as little as one week.
Limitation: it is a generalist rather than a healthcare specialist, offers no part-time option, and "HIPAA Verified" is its own description rather than an independent certification.
Can a psychology virtual medical assistant return an intake enquiry the same day?
That's the standard here, and verifying benefits and session limits before the first appointment sits alongside it. The cost gap is large: a medical secretary or administrative assistant earned a median $22.08 an hour, about $45,930 a year, according to the U.S. Bureau of Labor Statistics May 2025 wage data for secretaries and administrative assistants, before benefits, payroll tax and a desk, against published remote rates from $9 an hour. Keep in the building whatever genuinely needs a person there: greeting patients, physical specimens and mail, and anything requiring a wet signature. The practical route is to start with the single task costing you the most rather than defining a whole role upfront, because the job's easier to scope once somebody's doing it. Hourly and cancel-anytime arrangements suit that far better than a quarterly minimum. For the task-level breakdown, see virtual medical assistant duties.
When should a psychology virtual medical assistant find the annual session cap?
Before the first session, because many plans cap behavioral health annually and a cap found later lands on the patient, with four contractual points settled alongside.
- BAA versus HIPAA training. A Business Associate Agreement puts breach liability in writing. "HIPAA-trained" describes a person who sat a course. Five firms in this market state a BAA; the rest state training. Ask which you are getting, in writing.
- Session limits discovered late. Many plans cap behavioral health sessions annually. Verify the limit and the sessions already used before the first appointment, or the cap surfaces mid-treatment.
- Commitment before certainty. Terms run from a Flexi Plan with no minimum hours to a 3-month minimum at 20 hours a week. Match the term to how sure you are.
- Access scope. Grant the minimum systems access each task needs and review it quarterly and on every staff change.
- Time zone against your day. Ask for the shift pattern rather than the delivery country, which matters most where staff are offshore.
How much does a virtual medical assistant cost?
Two firms publish a rate here. Honest Taskers is $10.00 to $12.65 an hour with no weekly minimum. MyOutDesk publishes $1,988 a month full time. The other five on this list, TeleMed Inc, notifyMD, Signallamp Health, Neolytix and Wing Assistant, quote on request. For psychology practices the unit worth computing is cost per intake enquiry converted to a first session, which you can work out from a two-week sample rather than from a quote. Rates were checked on August 24, 2026 and change often. For rate context, see how much a virtual medical assistant costs in 2026.
Does the psychology virtual medical assistant company issue superbills on schedule?
Ask what the schedule is, plus a signed BAA, a published rate and an exit you can use.
- A signed Business Associate Agreement. Five firms in this market state one. Get the document before access, not after the first shift.
- A published rate. An undisclosed rate means you negotiate compliance terms alongside the money.
- An exit you can use. Cancel-anytime, no lock-in, month-to-month and a no-minimum Flexi Plan all exist here.
- Session-limit verification. Ask whether verification covers the annual cap and sessions already used, not just eligibility.
- Named systems experience. Ask which practice management and EHR systems the specific assistant has worked in, and who trains them on yours.
What should a psychology virtual medical assistant check before the first session?
Benefits and the session limit, because both are cheap to check then and expensive to discover later.
- Measure one month of intake response time and superbills issued on schedule so you have a baseline to judge against.
- List the five tasks you would hand over in week one, with the system each requires.
- Mark which touch protected health information, which decides whether a BAA is mandatory.
- Shortlist on stated BAA, published pricing and exit terms before reading any quality claims.
- Review at four weeks against the baseline rather than against an impression, then widen scope.
For a fuller hiring walkthrough, read how to hire a virtual medical assistant.
Methodology and sources
We read each company's own website on August 24, 2026, recording the scope offered, the HIPAA and Business Associate Agreement position in each firm's exact wording, published pricing, commitment terms and the verified facts each publishes. We set aside claims about screening quality and talent percentiles, because every firm makes them and none is checkable from outside; where such figures appear above they are labelled as the company's own claim. Wage context is from the U.S. Bureau of Labor Statistics May 2025 Occupational Employment and Wage Statistics. Business Associate Agreement obligations are set by the HIPAA Privacy and Security Rules. Where a company published no figure we marked it "not publicly listed" rather than guessing; practice counts, retention rates and savings claims are company-reported and we did not audit them. Portiva, Pearl Talent and Wishup were excluded because their sites refuse automated requests, and Phoenix Virtual Solutions was excluded because its domain now returns an expiration notice.
Related staffing guides
The fastest way to narrow this market is to decide which tasks touch patient data, because that single question removes several firms. Our explainer on what a virtual medical assistant is covers the scope a remote hire can own for psychology practices, and where the compliance obligation begins.
Speak with Honest Taskers about staffing psychology practices.