What is HonestTaskers?
HonestTaskers is a specialized platform offering trained and certified multi-skilled virtual medical assistants to healthcare professionals, aiming to alleviate administrative burdens and enhance practice efficiency.
Are your assistants trained specifically for medical tasks?
Absolutely! Our virtual medical assistants undergo rigorous training and certification, ensuring they are well-versed with medical terminologies, protocols, and the specific needs of healthcare practices.
Is my patient data safe with your virtual assistants?
Yes, data security is paramount to us. Our virtual medical assistants adhere strictly to HIPAA guidelines, ensuring patient confidentiality and data protection at all times.
Do I need to sign a long-term contract?
No, there are no binding contracts. We value flexibility, so you have the freedom to terminate or adjust services as per your needs.
How do I communicate with my virtual medical assistant?
Our platform provides seamless communication channels. You can interact with your assistant via emails, phone calls, or any preferred communication tool.
How do I get started?
Simply reach out to us through our website or contact number. Our team will guide you through the setup process, ensuring a smooth onboarding experience.
What sets HonestTaskers apart from other virtual assistant platforms?
HonestTaskers is the brainchild of a unique blend of educational and medical professionals. Our deep-rooted understanding of medical practice challenges, combined with our dedication to delivering joy and our multi-skilled, culturally aligned assistants, sets us apart in the industry.
Are your virtual medical assistants trained in specialized skills?
Yes, beyond their formal education, our virtual medical assistants undergo rigorous training and attain certifications in specialized areas such as scribing, medical administration, billing, and even in realms like social media marketing pertinent to healthcare practices.
Can I request details of my virtual assistant's qualifications?
Absolutely! We believe in transparency and are happy to provide details regarding the educational background and certifications of the virtual medical assistant assigned to you.
Which software or platforms are optimal for collaboration with an Honesttaskers Virtual Assistant (HVA)?
While our HVAs can adapt to your current office software, we endorse certain software for their robust security and functionality:
- Health Records: Practice Fusion EMR
- Video Conferencing: Secure platforms like Zoom or Google Meet with G Suite
- Cloud Storage: Google Drive with G Suite (HIPAA-compliant)
- Fax Management: Updox
- Phone Systems: RingCentral for VOIP
Can you elaborate on HIPAA adherence and the safeguarding of my health data?
Ensuring HIPAA compliant procedures remains the onus of the medical practitioner. However, our virtual medical assistants are well-equipped, having undergone HIPAA training and are also governed by the Philippines’ Data Privacy Act of 2012. We recommend an additional safeguard where our clients have individual HVAs sign a Business Associate Agreement (BAA). While our corporation doesn't access any client's PHI, we ensure that your collaboration with our HVAs remains protected. The two recommended methods to provide your HVA access to your EMR are: a direct username + password with restricted system access, or through a computer in your practice equipped with remote desktop software, granting exclusive access to the HVA. If any intentional PHI breach occurs overseas, the Data Privacy Act of 2012 in the Philippines acts as your shield, ensuring accountability and redressal.
What services do your virtual medical assistants provide?
Our virtual medical assistants are trained in a variety of areas, including medical transcription & scribing, administrative support, medical billing, digital marketing, and online reputation management. They can also offer customized solutions tailored to a specific practice's needs.
How do you ensure the reliability of your assistants?
We have a stringent selection process that prioritizes not only skills but also dedication and a cultural fit. Our aim is to ensure long-term commitment and reliability from every assistant.
How are your services billed?
We offer transparent flat-rate billing with no hidden charges. You'll be billed weekly, every Monday, with the freedom to scale services based on your requirements.
Can I choose or change the assistant I work with?
Yes, you have the liberty to select your preferred assistant. If, for any reason, you wish to change, we will facilitate that for you to ensure a perfect fit.
What if I have a specialized task not listed in your services?
We understand that every practice might have unique needs. Discuss your specific requirements with us, and we will endeavor to provide a tailored solution or train our assistants accordingly.
Can I get a trial or a demonstration of your services?
Absolutely! We believe in our service quality and are happy to provide a demonstration or trial period. Reach out to our team to discuss the details.
What are the educational qualifications of your virtual medical assistants?
A significant majority, 95% to be precise, of our virtual medical assistants hold either a bachelor's or an associate degree in nursing. Their solid educational foundation in the medical field ensures a deep understanding of the nuances and intricacies of healthcare.
How do you ensure that the training of your assistants is up-to-date with current medical practices?
We place a strong emphasis on continuous learning. Our assistants regularly undergo refresher courses and are updated with the latest in medical protocols, technologies, and best practices to ensure they deliver top-notch, relevant services to our clients.
How will partnering with Honesttaskers benefit my financials?
Think of it in terms of both time and money. For instance, if you consult with 20 patients daily and dedicate two minutes charting for each, that’s 40 minutes daily. With a live virtual assistant managing your charts in real-time, you could reallocate those 40 minutes to consult two additional patients. At an average revenue of $70 per patient, that’s an added $150 daily, amounting to approximately $3,000 monthly. More than just a saving, it’s an earning!
In the event of an intentional PHI breach in the Philippines, how am I safeguarded?
The Data Privacy Act of 2012, enacted by the Philippine government, parallels the US's HIPAA. It provides stringent measures against intentional breaches of sensitive data, like PHI, ensuring accountability even when collaborating internationally. Our healthcare virtual assistants, based in the Philippines, are thoroughly vetted, background checked, and have undergone HIPAA training. Furthermore, they are required to sign a Business Associate Agreement, emphasizing the sanctity of PHI protection.
