Fulfillment, Cancellation, and Refund Policy

Clients are billed based on the actual hours worked by their virtual assistant at the end of each billing period. Charges are calculated according to the hours logged in the virtual assistant's timesheet.

Clients may cancel their staffing services by providing two weeks' notice. This ensures a smooth transition and allows us to fulfill any ongoing tasks or handovers.

We offer a full refund if a client can provide sufficient evidence that the virtual assistant did not work the hours documented on their timesheet. All refund requests must include clear documentation and will be reviewed on a case-by-case basis.

As a service-based business, we only charge clients for completed services. Charges are solely based on the hours worked, as recorded in the virtual assistant's timesheet. Clients will not be charged for any uncompleted or unbilled services.